Cancelations and Refunds
I Cancelled My Reservation — Where Is My Refund?
RoverPass is the software platform used by your campground to manage reservations — it does not process or hold refunds on your behalf. After you cancel, the campground reviews your cancellation and issues any refund owed according to their own ...
My Refund Was Sent to a Card or Bank Account I No Longer Have
If your refund was processed to a card or bank account that has since been closed, there's no need to worry. In most cases, your bank can still locate the funds. Why Was the Refund Sent to My Old Card? For security reasons, refunds can only be issued ...
How to Submit a Cancellation for a Reservation
Step 1: Login to your RoverPass account If you have never set up a RoverPass account, you can enter the email address that you made your reservation with, send yourself a password reset token, and upon logging in, your reservation(s) will already be ...
Understanding Campground Cancellation Policies
Each campground and RV park sets its own cancellation policy. Depending on the property, you may be eligible for a full refund, a partial refund, or no refund if you cancel your reservation. Before completing your booking, we strongly recommend ...