Understanding Campground Cancellation Policies
Each campground and RV park sets its own cancellation policy. Depending on the property, you may be eligible for a full refund, a partial refund, or no refund if you cancel your reservation.
Before completing your booking, we strongly recommend reviewing the campground's cancellation policy carefully. By submitting your reservation, you acknowledge and agree to the property's terms and conditions.
You can view the cancellation policy in two places during the booking process:
1. On the Campground Listing Page
The cancellation policy is displayed alongside the campground's description, amenities, rates, and other important information.

2. During Checkout
The cancellation policy is shown on the checkout page before you click Confirm and Pay. You'll also be asked to acknowledge and accept the reservation terms and conditions before completing your booking.

Questions About a Refund?
Refund eligibility is determined by the campground's cancellation policy. If you have questions about a cancellation or refund, you can review the policy on your reservation or contact the campground directly.
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