My Refund Was Sent to a Card or Bank Account I No Longer Have

My Refund Was Sent to a Card or Bank Account I No Longer Have

If your refund was processed to a card or bank account that has since been closed, there's no need to worry. In most cases, your bank can still locate the funds.

Why Was the Refund Sent to My Old Card?

For security reasons, refunds can only be issued to the same payment method used for the original purchase. Refunds cannot be sent to a different card or bank account.

What Should I Do?

Contact the bank or card issuer that managed the original account and let them know you're expecting a refund.

Be sure to provide them with your Acquirer Reference Number (ARN). This number allows the bank to track the refund and help move the funds to your current account if needed.

What Is an ARN?

An Acquirer Reference Number (ARN) is a unique identifier assigned to your refund transaction. Your bank can use this number to locate your refund, even if your original card has been replaced or your account has been closed.

If you don't have your ARN, contact RoverPass Support and we'll be happy to provide it.

    • Related Articles

    • How can campers Set Up ACH Payments for Recurring Invoices

      What is ACH? ACH (Automated Clearing House) payments enable campers to make direct payments from their bank account rather than using a credit card. This is similar to paying rent or utilities through an online banking portal, which can be more ...

    • How to Reset the Password for your RoverPass Account

      1- Go to RoverPass.com and click Traveler Log In in the top-right corner. 2- Click ""Forgot Password?"" under the red ""Sign In"" button 3- Enter the email address associated with your RoverPass account and click Submit. 4- Check your email for a ...

    • How to Set Up Automatic Payments (for Campers)

      The Autopay feature allows you to set up automatic payments for recurring invoices using a card or ACH. This ensures timely payments without manual intervention. Setting Up Credit Card Autopay Login: Access the RoverPass Traveler Portal. Enter your ...

    • Trip Insurance

      How-To Add Trip Insurance to my Reservation: Step 1: Visit roverpass.com and click ""Traveler Log In"" Step 2: Enter the username and password you created for your RoverPass Account Step 3: Proceed booking the campground you are interested in staying ...

    • How to Submit a Cancellation for a Reservation

      Step 1: Login to your RoverPass account If you have never set up a RoverPass account, you can enter the email address that you made your reservation with, send yourself a password reset token, and upon logging in, your reservation(s) will already be ...