How to process refunds after a reservation cancellation

I Cancelled My Reservation — Where Is My Refund?

RoverPass is the software platform used by your campground to manage reservations — it does not process or hold refunds on your behalf. After you cancel, the campground reviews your cancellation and issues any refund owed according to their own cancellation policy.

How the Refund Process Works

  1. You cancel your reservation (either through the campground's booking page or by contacting them directly).
  2. The campground receives a notification and reviews your cancellation against their cancellation policy.
  3. If a refund is owed, the campground initiates it through RoverPass. Refunds are returned to the original payment method used at booking.
  4. Once the campground processes the refund, you will receive a confirmation email. Depending on your bank, funds may take 5–10 business days to appear.

Who to Contact If Your Refund Is Missing

Because the campground controls whether and when a refund is issued, your first step is to contact the campground directly. They can confirm whether a refund has been processed and provide details.

  • Check your cancellation confirmation email for the campground's contact information.
  • If you booked through RoverPass.com, you can also reply to your original booking confirmation email to reach the campground.

If the Refund Was Processed But You Still Don't See It

If the campground confirms a refund was issued but you have not received it, check the following before escalating:

  • Verify the refund was sent to the correct card or payment method used at checkout.
  • Allow up to 10 business days from the date the refund was processed, as processing times vary by bank.
  • If the card used for the original payment was closed or replaced, contact your bank — refunds are sent to the issuing financial institution and your bank can locate the funds using an Acquirer Reference Number (ARN). See A Camper Closed the Card Used for Their Reservation Refund for more details.

Still Need Help?

If you are unable to reach the campground or need further assistance, contact RoverPass Support. Please have the following information ready so we can assist you efficiently:

  • Your full name and email address used at booking
  • Your reservation confirmation number
  • The name of the campground
  • The date you cancelled