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Support

How Does RoverPass Support Operate?

You asked and we listened.  Starting 2/1/23, RoverPass has moved to a (mostly) email support model to ensure that we can provide you with the best and quickest solution to all of your questions!

 
We have moved to an Email Support Model as our research shows that email support should get all of our customers a solution to their problem more quickly! And, you know RoverPass; it's always our goal to provide you with the best Support in the industry and make you feel like a master of the RoverPass System :)
 
Being that we are a software system, email support allows us to easily provide links that will direct you exactly where you need to go in the platform.  We can also provide resources that provide a better training experience and can be referenced for future needs as the platform grows (such as these easy-to-follow, always-at-your-fingertips videos that answer all of the most Frequently Asked Questions)!

 

That said, if for any reason your question is better answered by a phone call from one of our team members, we will be happy to call you once we know what you need help with!

 

While we recommend that everyone stay with the free support plan (we know you'll be impressed with the service you get!), we recognize there are some people who are just more comfortable having a phone number. If you think that is you, you can sign up for Phone Support below.
 

What Does Phone Support Cost?

$29/month or $319 up front for the entire year.

How Do I Add Phone Support to My Account? 

Set up Monthly Phone Support by clicking here!

Set up Yearly Phone Support by clicking here!

Upon receipt of payment, a Phone Number and Access Code will appear in the top right hand corner of your Owner Portal
  • Upon dialing the phone number, you will need to enter the Access Code to connect. 
  • Please note that this Access Code will change regularly, so please refer to the top right hand corner of your Owner Portal to obtain the latest code.
  • Please allow up to 3 days after initially signing up for the Access Code to appear.
This phone number should not be given to your guests
  • This is essentially your Account Management information and should be used only by employees of your property for questions about the RoverPass System. 
  • If your guests need to contact us, they can do so by visiting our Help Center and submitting a Help Form.
All forms of Support are available Monday - Friday 9 AM to 5 PM Central Standard Time excluding company holidays.  
  • While we always aim to get you an answer as quickly as possible during our hours of operation, we ask during times of high volume that you allow up to 24 hours for a response
By opting in to Phone Support, you agree to have your Payment Method on file charged (monthly or annually depending on the package you choose) until you provide us with written notice that you would like to cancel your Phone Support.
  • You can cancel at any time
  • No additional charges for Phone Support will apply after cancellation.  No refunds will be issued.

Prefer Not to Purchase Phone Support?

Not to worry… the same wonderful Customer Support that you have come to know and love will always be available to all customers via email and form submission.