Welcome to RoverPass! What to Expect During Onboarding

Welcome aboard! 🎉 We're excited to help you get your campground up and running on RoverPass. Here's what you can expect during the onboarding process.

1. Kickoff Call

You'll receive an email inviting you to schedule your onboarding call with one of our specialists.

During this call, we'll:

• Learn about your campground and business needs.
• Review your setup requirements.
• Answer any questions you have.
• Outline the next steps toward your launch.

2. We'll Build Your Account

Our team will handle the setup—we just need a few details from you.

Be prepared to provide information such as:

• Sites & Pricing: Site types, hookups, rates, occupancy limits, and seasonal pricing.
• Taxes & Policies: Tax rates, check-in/check-out times, office hours, and your cancellation policy.
• Photos & Listing: At least five high-quality photos, a campground description, and your amenities.
• Contact & Payouts: Contact information, login email, park map, and payout details.

We'll send you a checklist so you'll know exactly what information we'll need.

3. Add Your Booking Link

Once your account is ready, we'll help you add your RoverPass booking link or Book Now button to your website so guests can start booking online.

4. Training & Launch

Before you go live, you'll meet with a RoverPass expert for a personalized training session.

We'll walk you through the system, answer your questions, and make sure you're confident managing reservations.

That's it! With your help, we can get your campground set up quickly so you can start accepting reservations and welcoming campers. We can't wait to help you get started!