Knowledge base

Refund Reservations

You can issue a partial refund on a reservation without cancelling the reservation. You can also cancel a reservation with or without issuing a refund.

Step 1: Login through the Owner Sign In Page

Step 2: Click on the “Transactions” tab in the left side navigation bar and then ¨Reservations¨

Step 3: Click on the reservation you wish to action. (Note: you may search by last name)

Step 4: Click on the gray 'Refund' tab above the name 

Step 5: Click the ‘Refund’ button next to the payment you wish to refund. 

Info
If you have a Structured Cancellation Policy in place and a reservation is canceled by the camper, the percentage to be refunded will be displayed based on the timing of the camper’s cancellation. For more information on Structured Cancellation Policies, please click here to read our article.

Step 6: Use the ‘Refund Amount’ field to fill in the amount you want to refund on that campers payment.

Step 7: In the 'Reason' field, select the reasoning for the refund from the dropdown.

Step 8: Leave an optional memo and click the ‘Save’ button. 


And you’re done! RoverPass will now automatically:

  • Refund the camper’s card
  • Reverse the payout to the campground
  • Send the camper a confirmation email of their refund

Need to cancel without issuing a refund?

  • Please visit the Reservation Overview page.
  • Click the red ‘Cancel Reservation’ button  
  • Select a reason for cancelling, select "Other" if you wish to write a message to the guest, and click "Save."


 

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