Reverse or Void a Refund in RoverPass

Can a Refund Be Reversed or Voided in RoverPass?

If you accidentally initiated a refund, there is no way to undo or void it from the RoverPass Owner Portal. Contact RoverPass Support immediately so the team can investigate the refund before it settles.


What to Do Right Now

  1. Do not attempt to reverse the refund in the Owner Portal — campground owners do not have a refund reversal or void option.
  2. Email [email protected] with the subject line Refund Reversal Request.
  3. Include your Reservation ID, the refund amount, the date the refund was processed, and a brief explanation of why the refund was issued in error.
  4. Wait for a RoverPass Support agent to review the transaction and advise on next steps.

What to Know Before Contacting Support

  • RoverPass processes refunds back to the original payment method used by the camper. Once a refund is initiated and settles through the payment processor, it generally cannot be recalled by RoverPass alone.
  • Whether a refund can be reversed depends on the current status of the transaction — for example, whether it is still pending or has already settled with the payment processor.
  • Time is a factor. Contact support as quickly as possible after discovering the error, because options narrow once a refund has fully settled.

Information to Have Ready

To help the support team locate the transaction and act quickly, gather the following before reaching out:

  • Reservation ID — the unique identifier for the booking, visible on the reservation detail page in your Owner Portal
  • Refund amount — the exact dollar amount that was refunded
  • Date the refund was processed — as precisely as possible
  • Reason the refund was issued in error — a brief explanation helps the team assess options

How to Contact RoverPass Support

  1. Email [email protected] with the subject line Refund Reversal Request and include all of the information listed above.
  2. A RoverPass Support agent will review the transaction status and respond with available options.

Notes

  • RoverPass Support cannot guarantee a refund reversal in all cases — the outcome depends on the payment processor and how much time has passed since the refund was issued.
  • If the camper received a refund they were not entitled to under your cancellation policy, you may need to arrange repayment directly with the camper outside of RoverPass.
  • To avoid accidental refunds in the future, review the steps in the Refund Reservations article carefully before confirming any refund amount on a reservation.