1. Help Center
  2. Managing Your Reservations (Campground Owners)

Managing Cancellation Requests

You received a cancellation request from a camper, now what?

Step 1: Login through the Owner Sign In Page

Step 2: Click on your Campground’s name that you wish to work with

Step 3: Select "Dashboard" on the left hand side.

Step 4: Under “Reservations Requiring Action” you will see any reservations that require cancellation, labelled "Cancellation Requested." Click to the right, where it says "View/Edit."

Step 5: From here you will be able to follow the instructions on how to cancel and refund a reservation here