RoverPass offers you the flexibility to choose your cancellation policy, as well as automatically calculated refunds when you choose a Structured Cancellation policy - which can save you time and revenue!
Cancellation Requests will now automatically clear the reservation from your calendar. RoverPass will not refund any money at this time, we will allow you, the owner, to review the cancellation and process any applicable refund.
By processing the cancellation, and clearing the calendar, the dates will be available to be rebooked helping you to maximize reservations.
What are 'Structured Cancellation Policies'?
RoverPass 'Structured Cancellation Policies' are 5 pre-built cancellation policies that owners are able to select to best fit the need of their campground. This will automatically calculate the amount to be refunded to the camper in the reservation 'Refund' tab based on when the camper requested cancellation.
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You reduce cancellations and retain more booking revenue
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You save time managing cancellation requests and processing refunds
How to Implement Structured Cancellation Policies
1. In your RoverPass Owner Portal, select 'Reservation Setup' to open a drop down menu, and select the option 'Policies'
2. On this page, you will find the section 'Cancellation Policy' below the 'Check In/Out Policy'
3. Click 'Structured Cancellation Policy' and select 1 of the 5 cancellation policies that best fits the needs of your campground. You will see 3 columns (100% Refund, 50% Refund, Non-refundable) which describe the time frame and amount that a cancellation would be eligible for a refund.
4. The 'Structured Cancellation Policy' that you select will then be highlighted green.
5. Below the 'Structured Cancellation Policy', you will see an option to offer a 10% discount to camper's for a non-refundable reservation. Toggle 'Yes' or 'No' dependent on your campground's needs.
Offering a 10% discount for a non-refundable option is beneficial to Campground Owners because:
- You increase your guaranteed revenue
- Campers are more likely to book your campground
- You still have the flexibility to offer a refund if you choose
Feature Update: Non-Refundable Discount adjustment
The Non-Refundable 10% discount will no longer apply to the entire reservation Subtotal but only to the reservation Site Cost and Extra Fees (people, pets, vehicles).
6. Click 'Save Policies'.
Freeform Cancellation Policies
RoverPass still allows you the flexibility to describe your own cancellation policy based on your campground, if one of our Structure Cancellation Policies does not fit for you.
1. In your RoverPass Owner Portal, select 'Reservation Setup' to open a drop down menu, and select the option 'Policies'
2. On this page, you will find the section 'Cancellation Policy' below the 'Check In/Out Policy'
3. Select 'Freeform Cancellation Policy'. You will see a text box where you can describe your campground cancellation policy, which will be displayed the the camper at checkout as well as on their confirmation page.
4. Click 'Save Policies'.