You can issue a partial refund on a reservation without cancelling the reservation. You can also cancel a reservation with or without issuing a refund.
Step 1: Login through the Owner Sign In Page
Step 2: Click on the “Reservations” tab in the left side navigation bar
Step 3: Click on the name of the reservation you wish to action. (Note: you may search by last name).
Step 4: Click on the yellow tile Refund/Cancel.
Step 5: Fill out the amount you wish to refund based on the subtotal in the Refund from Campground Total box. (Note: clicking the blue Max Refund box will automatically fill the box with the entire subtotal amount.)
Step 6: In the 'Reason' field, select the reasoning for the refund from the dropdown.
Step 7: Flip the Do you Need to Cancel this Reservation? toggle to “yes”. (Note: if you simply need to refund a camper and do not wish to cancel the reservation leave it as “no”)
And you’re done! RoverPass will now automatically:
- Refund the camper’s card
- Reverse the payout to the campground
- Send the camper a confirmation email of their refund and/or cancellation
Need to cancel without issuing a refund?
- Follow Steps 1-4
- In the upper right hand corner, click on the red "Cancel Without Refund."
- Select a reason for cancelling, select "Other" if you wish to write a message to the guest, and click "Save."
That is it!