What Happens When the Camper Arrives

This article will answer the question of what to expect when your camper who booked through RoverPass arrives to check in for their reservation.

A lot of campground owners have questions about what to do when the camper arrives for their stay. The short answer is: it depends!

There are several ways that your reservation system can be set up. You are able to choose what the camper pays when they make their reservation request, which will determine what you need to collect, if anything, when they arrive.

Five Different Payout Configuration Options:

1. Total of Reservation 

The most popular is for them to pay the total amount of the reservation at the time they submit their reservation request. This includes the site fee, taxes, any additional fees you have set up (for pets, extra vehicles, additional people, etc) and the RoverPass service fee. This way, when they arrive, no monetary transaction needs to take place and they can get right to their site to enjoy their stay. 

2. RoverPass Service Fee Only

You can choose for them to pay only the RoverPass service fee at the time they submit  their reservation request. With this option, you will need to collect the balance from the camper upon arrival to the campground. 

3. Partial: Fixed Amount + RoverPass Service Fee

You can also choose for them to pay a fixed amount of your choosing, plus the service fee. For example, if you would like the camper to pay a deposit of $20, you can collect this at the time they submit their reservation request, along with the RoverPass service fee. With this option, you will need to collect the remaining balance on the reservation upon arrival to the campground. 

4. Partial: Number of Nights + RoverPass Service Fee

You can also have the camper pay for a certain amount of nights (or one night), plus the service fee. With this option, you will need to collect the remaining balance on the reservation upon arrival to the campground. 

5. Partial: Percent of Reservation + RoverPass Service Fee

Lastly, you can have them pay a percentage of their reservation total, plus the service fee. With this option, you will need to collect the remaining balance on the reservation upon arrival to the campground. 

Reminder:

*With options 2-3 you will have to collect the remainder of the balance on the reservation once the camper checks-in at the campground*

  • There are a couple of things to keep in mind. If you only require a partial payment at the time at the time of booking, and you have a cancellation policy where there are no refunds, or a partial refund past a certain date, and they cancel after that, you will not be able to recoup the cost of the site. If campers pay up front, they are most likely more committed to the reservation since it requires a financial investment from them ahead of time. If you need to input your cancellation policy, or update it, you can find more information about that here
  • Below, there is a video where you view in your RoverPass portal how much they owe, if anything, so that you can collect the correct amount.

Reservations that have been paid in full upon booking

 

Reservations partially paid with a balance owed

 

The camper will also have a confirmation email with details of what they have paid and what they owe if applicable. 

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