Connect your Stripe card reader to RoverPass so your team can take tap, chip and swipe payments at the front desk or out at the site. Setup takes a couple of minutes: get a registration code from the reader, type it into RoverPass, and you're done.

Before you start

• Card reader setup is available for parks that charge in US dollars.
• You need access to Point of Sale Hardware in your owner account. Staff members need the Point of Sale Hardware permission (under General Store in Team Members).
• Turn the reader on and connect it to your Wi-Fi, or plug it into the Stripe S710 Hub for a wired connection.
• Don't have a reader yet? You can buy one on the same page. See Buying a reader below.

How to connect your card reader

1. Log in to your RoverPass owner account. In the sidebar, open General Store, then click Point of Sale Hardware.
2. Click Connect Reader. The Connect your card reader window opens. 
3. On the reader, swipe right from the home screen to open the menu and tap Settings. Enter the key sequence 0-7-1-3-9, then tap Generate pairing code. The reader shows a registration code made of three words, for example quick-brown-fox.
4. Back in RoverPass, type that code into Registration code.
5. Click Connect Reader. You'll see Reader connected.

Your reader now appears under Your connected readers at the top of the page, with its name, model and serial number.

Your reader's address

Stripe registers every reader to your park's address. RoverPass sends your park address to Stripe for you when you connect your first reader, and shows it under the Connect Reader button so you can check it first.

If the address is wrong, click Change address, correct the street, city, state and ZIP, and click Save Address. This only changes the address Stripe uses for your readers. It doesn't change your RoverPass listing address. The country can't be changed here.

Adding or removing readers

• To add another reader, click Connect another reader under Your connected readers and follow the same steps.
• With two or more readers, each front desk computer chooses its own reader the first time it takes a card payment. See How to Choose a Card Reader for Each Front Desk Station.
• To stop using a reader, click Remove next to it and confirm. It disappears from RoverPass and can no longer take payments. The reader itself stays registered with Stripe.

Taking a payment with the reader

When you take a payment in the General Store or on a reservation, choose Pay with Terminal. The amount is sent to the reader, and the guest taps, inserts or swipes their card or phone. The payment is recorded on the sale or reservation and in your reports automatically.

The first time you use the reader on a computer, your browser asks for permission to access devices on your local network. Click Allow. The Reader Status shows Connected when it's ready.

If your park has two or more readers, the payment panel shows a Reader: dropdown instead. The first time on each computer it says Choose this station's reader: pick the reader at that desk and wait for Connected. RoverPass remembers the choice for that computer. With one reader, it connects on its own as before.

Buying a reader

The Buy hardware section of the Point of Sale Hardware page lists everything that works with RoverPass.

• Stripe Reader S710: the card reader itself.
• Stripe S710 Hub: wired power and ethernet, for a reader that stays at the front desk.
• Stripe S710 Dock: keeps the reader charged at the desk.
• Stripe S710 Case: protects the reader when staff carry it to a site.

Current prices are shown on the page. The cash drawer, thermal receipt printer and barcode scan gun are bought through Amazon. For those, see Cash Drawer & Thermal Receipt Printing.

Troubleshooting

• "Local network access was blocked." Your browser is blocking the connection to the reader. Allow local network access for RoverPass in your browser settings, then reload the page.
• Reader Status says Not Connected. Make sure the reader is on and connected to the internet, then try again.
• I don't see Point of Sale Hardware in my sidebar. Ask the account owner to turn on the Point of Sale Hardware permission for you in Team Members.
• I don't see the Connect Reader button. Card reader setup is only available for parks that charge in US dollars. The rest of the hardware works with any currency.

If you need any help, reach out to our support team at [email protected].