Knowledge base

Notifications that Campers Receive

RoverPass keeps campers informed every step of the way through email and SMS notifications. These messages help campers stay up to date on their reservations, payments, and communication with your campground. Below is a breakdown of the notifications campers may receive.


Alert
Please note: System-generated emails, such as reservation confirmations, receipts, and invoices, are no-reply emails. Campers cannot reply directly to these messages. If they need assistance, they'll need to contact your campground or RoverPass Support, depending on the nature of their question.

πŸ“± SMS Notifications

Campers will receive text message alerts for important updates, including:

  • Installment Payment – Confirmation that a payment has been successfully processed.

  • Installment Receipt – Notification that a payment receipt is available.

  • Installment Reminder – Reminder that an installment payment is due soon.

  • New Chat Message – Alert when a new message is received from the campground.

  • New Reservation Request – Confirmation that a reservation request has been submitted.

  • Reservation Approved – Notification that a reservation request has been approved. (Only for Marketplace accounts)

  • Reservation Cancelled – Confirmation that a reservation has been cancelled.

  • Reservation Expired – Notification that a pending reservation request has expired. (Only for Marketplace accounts) (Only for Marketplace accounts)

πŸ“§ Email Notifications

Campers also receive detailed email notifications for updates related to their bookings, payments, and account activity:

  • Check-In Reminder – A reminder before their upcoming stay.

  • Installment Payment – Confirmation of a successful installment payment.

  • Installment Receipt – Receipt for an installment payment.

  • Installment Reminder – Reminder of an upcoming installment payment.

  • Installment Voided – Notification that an installment has been voided.

  • Purchase Complete – Confirmation of a completed purchase.

  • Refund Processed – Notification when a refund has been issued.

  • Reservation Approved – Confirmation that the campground has approved the reservation.

  • Reservation Cancelled by Camper – Confirmation of a cancellation made by the camper.

  • Reservation Cancelled by Campground – Notification that the campground has cancelled the reservation.

  • Reservation Expired – Notification that a pending request has expired. (Only for Marketplace accounts)

  • Reservation Rejected – Notification that the campground has rejected the reservation request. (Only for Marketplace accounts)

  • Reservation Request Confirmation – Confirmation that the camper’s request has been received. (Only for Marketplace accounts)

  • Reservation Revision – Notification of any updates or revisions to an existing reservation. (Only for Marketplace accounts)

  • Review Confirmation – Confirmation that a review was submitted successfully.

  • Review Requested – Reminder to leave a review after a completed stay.

  • Welcome to RoverPass – Welcome email for new users.

  • Reservation Modified – Notification that a reservation has been modified.

    • Related Articles

    • Camper Reservation Confirmation Page

      Here's a peek at what the Camper Reservation Confirmation page looks like, when it is sent to a camper after they have finished booking their reservation. Follow these steps below to access a campers Reservation Confirmation page! How to Navigate to ...

    • What to Know Before Your Stay

      Need to provide specific information for your upcoming guests? You can easily include this information on your camper’s confirmation email, here’s how! Step 1: Login through the RoverPass Owner Portal Sign In Page Step 2: In the left-hand sidebar, ...

    • Is the Camper Booked After They Send a Request/What If I'm Full

      What is a Reservation Request? A reservation request is just that, a request from the camper to reserve a site. This does not guarantee a site for the camper and is up to you to approve or reject based on your ability to meet their qualifications ...

    • How to Add CC Email Addresses to Reservation Notifications

      Sometimes more than one person needs to stay in the loop on a reservation β€” a spouse, a group organizer, or an office manager. You can now add up to three extra email addresses to a reservation, and they will be CC'd on its reservation notifications. ...

    • Terms of Service: Mass SMS Notifications

      1. Service Overview: The SMS mass notification feature allows campgrounds to send bulk text messages to their guests, facilitating streamlined communication directly through the RoverPass platform. 2. Payment and Service Continuation: Cost per SMS: ...