What to Know Before Your Stay at a Campground

How to Customize Your Camper Reservation Confirmation Email


Need to provide specific information for your upcoming guests? You can easily include this information on your camper’s confirmation email, here’s how!

Step 1: Login through the RoverPass Owner Portal Sign In Page

Step 2: In the left-hand sidebar, open General Settings and click Policies

Step 3: Scroll to the middle of the page to find the section of “What to Know Before Your Stay”.

Step 4: Complete the fields desired. You can add a Gate Code, Wifi Network, Wifi Password,  Amenities Key Code or simply customize a message on the box under “Information for guests”

Step 5: Scroll to the bottom of the page and click on the “Save Policies” button.

 The What to Know Before Your Stay section on the Policies page (Gate Code, WiFi, Amenities)

What’s the difference between this information and the Check in procedure?   
  • Check in procedure: This information is visible on your RoverPass listing, even for campers that have not completed their reservation yet. It is meant to be general information for both campers and potential guests.
  • What to know before your stay: This information will be hidden from your RoverPass listing. It will only populate in your confirmation email. This way, you can provide more specific information meant only for your actual campers.
Can I customize my confirmation page?
Yes, you can customize four areas of your RoverPass listing that appear on the confirmation page:

  1. Policies Tab:

    • Check-In/Out Policy

    • What to Know Before Your Stay

    • Cancellation Policy

  2. Campground Settings (Rules Tab):

    • All rules set in the “Rules” tab of the “Campground Settings” menu in the left-hand sidebar.