Camper Reservation Support Guide

This article is for campers who have booked or are planning to book a stay through RoverPass. 

Need Help With Your Reservation?

Most reservation-related requests can be handled directly by the campground where you're staying. Here's how to get the help you need.

Canceling or Modifying a Reservation

Need to cancel or modify your reservation? You can submit a request directly through your RoverPass account by clicking Request a Change or Cancel Reservation.

How much of a refund will I receive?

Refund eligibility and amounts are determined by the campground's cancellation policy. which is set by the campground and displayed during the booking process.

Contact the Campground Directly For:

• Reservation changes or modifications
• Cancellation questions
• Early or late check-in requests
• Site preferences or special accommodations
• Wi-Fi information
• Directions and arrival instructions
• Same-day booking requests
• Questions about campground amenities, policies, or availability

I have a question about my campsite or stay.

For questions about amenities, site locations, check-in procedures, campground rules, or special requests, please contact the campground directly. You'll find their phone number and email address in your reservation confirmation email and on the campground's listing page.

I still need help from RoverPass.

If your issue requires assistance from the RoverPass team, please email us at [email protected]