Knowledge base

How To Contact RoverPass Customer Support (for campers)

Camper Reservation Support Guide

This article is for campers who have booked or are planning to book a stay through RoverPass. 

Need Help With Your Reservation?

Most reservation-related requests can be handled directly by the campground where you're staying. Here's how to get the help you need.

Canceling or Modifying a Reservation

Need to cancel or modify your reservation? You can submit a request directly through your RoverPass account by clicking Request a Change or Cancel Reservation.

How much of a refund will I receive?

Refund eligibility and amounts are determined by the campground's cancellation policy. which is set by the campground and displayed during the booking process.

Contact the Campground Directly For:

  • Reservation changes or modifications
  • Cancellation questions
  • Early or late check-in requests
  • Site preferences or special accommodations
  • Wi-Fi information
  • Directions and arrival instructions
  • Same-day booking requests
  • Questions about campground amenities, policies, or availability

I have a question about my campsite or stay.

For questions about amenities, site locations, check-in procedures, campground rules, or special requests, please contact the campground directly. You'll find their phone number and email address in your reservation confirmation email and on the campground's listing page.

I still need help from RoverPass.

If your issue requires assistance from the RoverPass team, please email us at [email protected]


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