You can now offer ACH payments to your long-term guests, allowing them to make payments directly from their bank accounts. ACH payments provide a cost-effective alternative to credit card payments, helping guests avoid high processing fees.

1. Log into Your RoverPass Account 

2. Navigate to the General Settings Tab located in the left hand menu under 'Reservation Setup' 

3. Toggle ACH Payments ON In the System Settings section. This will allow your campers to pay via ACH. Click on ´Save Configuration´.

4. Confirmation Once toggled on, ACH will be available as a payment option for all eligible long-term and flexible reservations (those over 27 nights).

Key Considerations for ACH Payments

While ACH payments can offer your guests a more affordable payment option, there are a few things to keep in mind:

Processing Time

ACH payments typically take 3–5 business days to process, but it can sometimes take up to 7 days for the funds to be fully transferred into your account. Let your guests know about this delay, so they can plan accordingly for timely payments.

ACH Refunds

• Refund Processing: ACH refunds also take up to 4 business days, and only one refund can be processed at a time. This means that if you refund part of a payment, you’ll need to wait for that refund to complete before processing another.
• Disputes: Guests can dispute ACH payments for up to 60 days after the payment is made, even if the payment has already been refunded. In rare cases, this could result in the funds being returned twice, requiring coordination with your guests to recover the amount.

Managing Multiple Refunds

If you need to issue multiple refunds for a reservation, keep in mind that only one ACH refund can be pending at a time. Attempting an additional refund will trigger a pop-up notifying you that the first refund must be completed before you can proceed.

FAQs for Campground Owners

1. When will payments run if campers choose ACH?
ACH payments will be processed on the billing day each month, similar to credit card payments. However, be aware that processing times for ACH are longer, so campers should submit payments a few days before the due date.

2. Can I set up ACH payments for my campers?
No, for security reasons, campers must set up ACH payments themselves through their RoverPass Traveler Account. Encourage your guests to follow the steps outlined in their portal to add their bank account information.

3. What if a payment fails?
If an ACH payment fails, the failed status will be visible in the “Reservation Payments” tab within the campground dashboard, allowing you to quickly see and address the issue with your guest.

4. Are there any restrictions on ACH payments?
Yes, ACH payments are only available for:

• Campgrounds located within the United States.
• Reservations over 27 nights or flexible reservations.
• Campgrounds using USD as their primary currency.

5. What are the ACH processing fees?
ACH payments are processed at a flat rate of 1%, with a maximum fee of $5. This can be a significant saving for guests compared to credit card fees.

6. Can I choose not to offer ACH payments?
Yes, you have the flexibility to turn off ACH payments at any time by going back into the System Settings tab and toggling ACH payments off.

Guiding Your Campers Through ACH Setup

To help your campers get started with ACH payments, guide them to the following steps in their Traveler Account:

1. Navigate to the “Reservations” tab in their account.
2. Select “Payments,” then choose the “Bank Accounts” option.
3. Click “Add New ACH” and complete the form with their bank details.
   

Once set up, recurring invoices for the reservation will automatically be paid via ACH each month on the billing due date.

Marketing Highlights

Promoting ACH payments to your long-term guests can increase satisfaction by providing them with a low-fee payment option. Highlight that ACH payments:

• Lower processing fees for guests, saving them money on large recurring payments.
• Are ideal for long-term stays, especially for parks that accommodate both short- and long-term guests.

By enabling ACH payments, you’re offering your guests a convenient and cost-saving payment method while ensuring a smooth experience for long-term stays. Keep the above considerations in mind to avoid any pitfalls and ensure successful transactions for both you and your campers. For any additional support or questions, please reach out to RoverPass Help Center.