Navigate a Reservation's Payment Tab

Owners can find any payments or invoices, including their status, that are associated with a guest in their reservation's 'Payments' tab. This allows you to easily view payments specific to your guest, all in a single place!

Step 1: Login to your RoverPass Owner Portal

Step 2: Click the 'Reservations' tab on the left hand side

Step 3: You can find a specific reservation within the 'Reservations' tab through searching by last name or reservation code. Select the reservation that you would like to view their payments

Step 4: Once you have selected a reservation, you will be directed to the 'Overview' section of the reservation. Select the 'Payments' tab on the top tool bar of the reservation (Overview, Chat, Modify Reservation, etc.)

Step 5: In the 'Payments' tab, there will be two sections:

Payments 

• This section will display all payments made by the guest, including any custom charges, along with the payment method used. Additionally, a button next to each payment will be available to process a refund if needed.

• Under the Payments section, you can see the status of a payment - this will show if the payment was successful (green) or if it has failed (red). If a payment has failed, you will need to recollect payment from the guest.

• You can also view when the payment was completed, the amount, or if any amount from that specific charge has been refunded.

Invoices

• • This section will include all invoices that are associated with the reservation
  • Under the Invoices section, you can view the amount of the invoice, the due date of the invoice and the current payment status of the invoice.
  • To see a more detailed view of the invoice, you can click the blue 'Invoice Details' link to be taken directly to the invoice view. From there, you can make a payment on the invoice, add extra fees to a scheduled invoice, or see a timeline of the invoice.