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  3. How to Add Campground Financials to RoverPass & Pull Reports

Learn to Use your RoverPass Reports

This article will discuss the various reports that are available in the owner portal and the steps to access them.

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How to Navigate to the 'Reports' Tab and Export a Report from your Portal:

Step 1: Login through the RoverPass Owner Portal Sign In Page

Step 2: Select the 'Reports' tab on the left hand side

Step 3: Decide which report you would like to download and click the red 'Download Payout Report' button

Step 4: The report will download to the Downloads folder on your computer. Double click to open the file.

Step 5: Once the report is open, it will look similar to this: 

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The 5 Different Reports in your RoverPass Owner

1. Reservation Report

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  • This is a list of all payouts, both direct deposit and checks, the report will look the same for both payout options.
  • Shows the payout and breaks down the processing fee, name of camper and dates of stay.

2. Reservation Financials Report

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    • The reservation financials report is a comprehensive look at the history of each reservation.
    • It will tell you whether a reservation was refunded, the tax rate, what the camper/guest paid and what your net payout was.

    3. Direct Deposit Payouts Report

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    • The direct deposit report only shows payouts for campgrounds who have direct deposit enabled. Check payouts will not have this report.
    • Lists the payouts individually, and then the total amount deposited. Also lists any refunds issued due to cancellations, which will be deducted from your payout.
    • Lists the payout amount but not the processing fee.
    • Column B lists the date and time the funds were transferred to the designated bank account. 
    • The line that says "Stripe Payout" is a sum of all payouts in the one deposit.

    4. Payouts Report

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    • This is a list of all transactions/payouts, both direct deposit and checks, the report will look the same for both payout options.
    • Shows the payout and breaks down the processing fee, name of camper and dates of stay.

    From left to right, here is a key to what information you will find on this report:

    • Type - This will usually say "Reservation." If you have Deposits enabled, it may say that instead.
    • Date - Date of the Payout. Typically it would have shown up in your bank account within 48 hours after this date. 
    • Start Date - First day the reservation starts.
    • End Date - Day of checkout.
    • Reservation Code - The code generated that is associated with the reservation, each one is unique.
    • Name - First and last names of the guest whose name the reservation is under.
    • Transfer Total - The total amount of the reservation cost.
    • Processing Fee -The credit card processing fee that our third party credit card processor Stripe charges to process the reservation, based on a percentage of the gross reservation cost.
    • Net Payout - The total amount that was deposited to your account. 

    5. Payouts for Custom Payments

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    • This report will list all payouts for ONLY custom payments.
    • These are any payments you processed through the 'Create Charge' feature in the 'Payments' tab of the reservation. 
    • Please note all Custom Payments MUST go through Direct Deposit. At this time, all Custom Payments will be paid out through Direct Deposit regardless if you are set to receiving a Monthly Check. We will update you when these are able to be paid out in a Monthly Check. 

    How to Video: Access Reports within your RoverPass Owner Portal