Set guest stay info: Wi-Fi, gate codes, messages

What to Know Before You Stay: Guest Information for Sites

What Is It? 

"What to Know Before You Stay" is a feature that lets you share important arrival and stay details with your guests — like Wi-Fi passwords, gate codes, amenities key codes, and custom messages — directly on their booking confirmation page and confirmation email. 
  You can set this information at two levels:
  - Park-wide defaults — applies to all sites across your property
  - Per-site overrides — customize the info for individual sites (e.g., different Wi-Fi networks in different areas)
What to Know Before Your Stay Configuration

Why Use It?

  - Fewer phone calls and emails — Guests get the info they need (gate codes, Wi-Fi, etc.) automatically, reducing front-desk inquiries.
  - Better guest experience — Guests feel prepared and welcomed before they even arrive.
  - Flexible messaging — Share seasonal reminders, quiet hours, check-in instructions, or anything else guests should know.
  - Site-specific details — Different areas of your park may have different gate codes or Wi-Fi networks. Set it once per site and forget it.

What Guests See

 After booking, guests will see a "What to Know Before Your Stay" section on their confirmation page and in their confirmation email. This can     include: 
  - A custom message (rich text — you can bold, add links, lists, etc.)
  - Gate Code
  - Wi-Fi Network and Wi-Fi Password
  - Amenities Key Code

This section only appears if you've filled in at least one field. It stays visible until the guest checks out.

How to Set It Up                  

Setting Park-Wide Defaults
  1. Go to General Settings → Policies
  2. Scroll to the "What to Know Before Your Stay" section
  3. Fill in any of the following:
    1. Information for guests — Use the text editor to write a custom welcome message, arrival instructions, quiet hours, or anything else. You can format text with bold, links, and lists.
    2. Gate Code — The code guests need to enter your property
    3. Wi-Fi Network — Your Wi-Fi network name
    4. Wi-Fi Password — Your Wi-Fi password
  4. Amenities Key Code — Code for shared amenities (pool, laundry, etc.)
  5. Click Save
These values will apply to all reservations across your park unless overridden at the site level.

Setting Site-Specific Information

If certain sites need different details (e.g., a different gate code or Wi-Fi network):
  1. Go to Revenue Management → Sites & Pricing and open the Sites tab
  2. Open the three dots at the end of the site's row and choose Edit Details
  3. Open the Guest info section
  4. You'll see the same fields as the park-wide settings
  5. Fill in only the fields you want to override — any fields left blank will fall back to your park-wide defaults
  6. Click Save

Tip: when you add several sites at once with + Add Site in Sites & Pricing, the Guest info you enter applies to every site you're creating.

Example

Field
Park Default
Site #12 Override
Guest at Site #12 Sees
Gate Code
1234
5678
5678
Wi-Fi Network
ParkWiFi
(blank)
ParkWiFi
Custom Message
"Welcome!"
"You're near the lake!"
"You're near the lake!"

Tips

  - You don't need to fill in every field — only the ones relevant to your park will show up to guests.
  - Update codes seasonally or as needed; changes apply to all future reservations immediately.
  - Use the custom message field for anything beyond codes — check-in times, pet policies, nearby attractions, or a simple welcome note.
 
  If you have questions or need help setting up this feature, reach out to our support team — we're happy to help you get started.