How to Add and Manage Team Members in Owner Portal

How to Add and Manage Team Members (User Management)

The User Management feature lets campground owners add staff to their Owner Portal and control what each person can see and do. This is managed through the Team Members tab in the left side menu.
Alert
Only users with an Owner role can access the Team Members tab. If you need an Owner role, contact us at [email protected].

Before You Start: Create a RoverPass Account

Every team member must have an existing RoverPass.com account before you can add them. If they don't have one yet:

  1. Go to roverpass.com
  2. Click Create Account in the top right corner
  3. Enter their first name, last name, email address, and password
  4. Once the account is created, proceed to add them to your campground

How to Add a Team Member

  1. Log in to your Owner Portal
  2. Click Team Members in the left side menu and click 
    Add Team Member
  3. Enter their email address in the Personal Information section (must match their RoverPass.com account) 
  4. Use the role template dropdown in the top right corner (e.g., Front Desk) to pre-fill standard permissions for that role 

  5. Check or uncheck individual permission boxes to customize as needed 
  6. Click SaveThe team member will now have access to your Owner Portal with the permissions you selected.

Managing Multiple Campgrounds

If your account includes more than one campground, add the team member to each campground separately. You can assign different permissions per location depending on their role at each property.

Notes

  • Employee-role users do not have access to the Team Members tab and cannot manage other users
  • Owner roles are created by RoverPass only — contact [email protected] to request one
  • Permissions can be updated at any time from the Team Members tab
  • Sites & Pricing uses two permissions. Sites & Pricing (under Revenue Management) lets a team member open the page, see all three tabs and change prices. Sites (under Reservation Setup) is what lets them add, edit, copy and archive sites, take sites on or off Online Checkout, use Assign Sites, and tie map shapes to sites or create a site from the map. With Sites & Pricing alone, the Sites tab and the Map are view-only.
  • A team member can open Sites & Pricing but can't add or edit sites? Edit that person in Team Members and, under Reservation Setup, turn on Sites.
  • A Task Management permission is now available to give staff access to the Tasks section of the Owner Portal. A Housekeeper field-staff permission (also available as the Housekeeping role template) grants access to housekeeping tasks.