Error: "Reservation Schedule Total Does Not Match with Installments Sum"

How to fix it

1. Clear your browser's cache and cookies.
2. Start a new reservation.
3. Try the transaction again.

If the error continues, please contact [email protected] so our team can investigate.

I Can't Add Items to My Cart

If you're unable to add items to your cart, the issue is often related to cached browser data.

Try these steps

1. Clear your browser's cache and cookies.
2. Refresh the page.
3. Try adding the item again.

If you're still experiencing the issue, contact [email protected], and we'll be happy to help.

I'm Seeing an Apollo Error

An Apollo Error usually indicates an issue that requires further investigation.

If you encounter this message, please contact [email protected] and include:

• A screenshot of the error
• The steps you were taking when it appeared
• The name of your campground

Our team will investigate and help resolve the issue as quickly as possible.

The Website Is Running Slowly

If RoverPass is responding slower than usual, our team is typically already monitoring system performance and working to resolve any issues as quickly as possible.

If the slowdown persists or only affects your account, please contact [email protected] so we can investigate further.

Thank you for your patience while we work to restore normal performance.

Google Error: "You Aren't Signed In. Please Refresh Your Browser."

This error is usually caused by outdated browser data or an expired Google session.

Try these steps

1. Clear your browser's cache and cookies.
2. Refresh the page.
3. Sign in to your Google account again if prompted.

If the issue continues after trying these steps, contact [email protected] for assistance.

Checkout Freezes on the Payment Screen

If checkout freezes or becomes unresponsive when moving from the cart to the Payment screen, it's typically caused by browser data, browser compatibility, a temporary payment gateway delay, or a network issue.

Possible causes

• Outdated or corrupted browser cache and cookies
• Browser compatibility issues
• Browser extensions (such as ad blockers or privacy tools)
• Temporary payment gateway timeout during periods of high traffic
• Slow or unstable internet connection

Try these steps

1. Clear your browser's cache and cookies, then refresh the page.
2. Use Google Chrome to complete your transaction. If you're already using Chrome, make sure it's updated to the latest version before trying again.
3. Disable browser extensions, especially ad blockers or privacy tools.
4. Try completing the transaction from another device.
5. Verify that your internet connection is stable.
6. Wait 2–3 minutes and try again. Temporary payment gateway delays often resolve on their own.

Still having trouble?

Contact [email protected] and include:

• A screenshot or screen recording showing where checkout freezes
• Your browser and device
• The approximate time the issue occurred
• Your campground name

Our team will investigate as quickly as possible.