Last Updates January 2025

1. Program Name

The SMS program is known as the ""RoverPass Reservation Alerts"" SMS Notifications.

2. Message Frequency

You will receive SMS messages related to your reservation and stay updates. The frequency of these messages will vary based on your interaction with our services, but you can expect to receive 1-2 messages per week, in case you have an active reservation. 

3. Message Types

The messages you will receive may include, but are not limited to:

• Reservation confirmations
• Stay-related updates
• Service-related communications

4. Customer Care Contact Information

If you have any questions or concerns about our SMS program, you can reach our customer support team at:

• Email: [email protected]
• Phone: (844) 451 3816  
  Note for CRS Account Campgrounds: You can find your access code at the top right corner of your Owner Portal.

5. Opt-Out Information

You can opt out of receiving SMS messages at any time by replying with STOP to any of our messages. You may also click the unsubscribe link, if available, in any SMS communication.

6. Message and Data Rates Disclosure

Message and data rates may apply, depending on your mobile carrier. Standard message and data rates may apply for each SMS message you receive.

7. Privacy Policy

Your data will be used solely for the purpose of sending SMS messages regarding your reservation and stay updates. For more information on how your data is used and protected, please refer to our Privacy Policy.

8. Additional Terms

By opting in, you consent to receiving messages related to your reservation and stay updates. This is not a condition of purchase, and you can unsubscribe at any time by following the instructions provided.

9. Changes to the Terms of Service

We reserve the right to modify these Terms of Service at any time. Any updates will be reflected in this document, and the “Last Updated” date will be revised accordingly.