RoverPass is built to provide a reliable booking experience, and system-wide outages are rare.
If an unexpected issue does occur, our Development team is automatically alerted and begins investigating as quickly as possible. The team continuously monitors the platform to identify and resolve issues, helping restore service as soon as they can.
While we can't guarantee uninterrupted service, we work to minimize disruptions and keep the platform running smoothly.
You can reach out to RoverPass anytime through the chat in the Owner Portal if you have questions or need assistance.
If you're experiencing a system-wide outage or critical platform issue, our Development team is automatically notified and will begin investigating, even outside of regular business hours.
For non-urgent questions or account-specific requests submitted over the weekend, our Support team will respond as soon as business hours resume.