RoverPass Memberships: manage your campground memberships

RoverPass Memberships Feature

What is RoverPass Memberships?
RoverPass Memberships is a dedicated system where you can create, sell, and manage your campground's membership program.

From the Memberships dashboard, you can:
  1. Create different membership types and set their price, benefits, and duration.
  2. Create a public membership page where campers can purchase memberships online.
  3. Customize the information and fields campers provide when they sign up.
  4. Manage your members and their membership status.
  5. Track membership payments and payment history.
  6. Manage renewals and memberships that are about to expire.
  7. Create memberships manually for campers who sign up at the front desk.
  8. Manage military and veteran membership verification, if applicable.
  9. Export payment information for your records.  
How memberships work with reservations
If your campground requires a membership to make a reservation, campers must have a valid membership code before booking. Campers purchase their membership through your public Memberships page and receive a membership code that they can use when making a reservation.

1. Signing in
- Enter your Owner Email Address and Password
- Tick Remember me if you want to stay signed in
- Click Sign In as Owner

This page also has a Forgot password? link, a Contact Support link, and a Back to Member Login link if you have arrived in the wrong place.

2. Your home dashboard
After signing in you land on Home.
The dashboard gives you a quick overview of your membership program.




At the top of the page, you'll see:
  1. Total Campgrounds — the number of campgrounds associated with your account.
  2. Total Memberships — your current membership count.
  3. Expiring Soon — memberships that are approaching their expiration date.

Your Campgrounds
The Your Campgrounds section shows your campgrounds, including their location and status.

Select a campground to access its membership information.
If the information does not appear immediately, you may see Loading Your Dashboard while the system retrieves your campground data. This is normal.

Quick Actions

The dashboard also provides shortcuts to commonly used actions:
  • View All Members
  • Create Membership Type

3. My Campground
The My Campground section provides a summary of your campground information.


Depending on your setup, you may see:
  • Campground address
  • Phone number
  • Email address
  • Campground status
  • Feature badges
  • Date the campground was created
You can also use View Public Page to open your campground's public membership page.



4. Create and Manage Membership Types
Membership Types are the plans that your campground sells.

For example, you might offer:
  • Annual Membership
  • Seasonal Membership
  • Family Membership
  • Military Membership
  • VIP Membership
Go to Membership Types to create and manage your plans.  


When creating a membership type, you can define:
  • Membership name
  • Description
  • Benefits
  • Price
  • Membership duration
Membership duration
Depending on your setup, you can choose between:
  • Rolling term — the membership starts when the camper purchases it and runs for the selected length of time.
  • Calendar-year term — the membership runs through December 31.


Retiring a membership type
If you no longer want to sell a particular membership, you can retire/deactivate it rather than deleting it.
This allows you to stop offering the membership while keeping the existing membership history.
Tip: Retire an old membership type instead of deleting it when you need to preserve historical records.

5. Customize Your Public Membership Page


Your campground has a public page where campers can learn about and purchase your memberships.
From the Memberships dashboard, you can customize the page to match your campground.
You can customize:
  • Campground description
  • Membership information
  • Logo
  • Brand color
  • Contact information
  • Membership types displayed on the page
Share your membership page
Once your page is ready, share the link anywhere campers can find it.
For example:
  • Your campground website
  • Social media
  • Email newsletters
  • Booking confirmations
  • QR codes at your front desk
  • Printed signs around the campground
a) Click on ´View Live Page´


b)  Copy the URL, and share it with your customers.


You don't need a developer or a separate website project to use the public membership page.

6. Customize Your Purchase Form

You can control what information campers provide when purchasing a membership.

From your purchase form settings, you can choose which fields are:
  • Visible
  • Hidden
  • Required
Available fields may include: Phone number, Address, Date of birth, Vehicle information, License plate, Notes.

The camper's basic account information, such as their name and email, is required for the membership purchase.
Tip: Only ask for information you actually need. Keeping the purchase form simple can make it easier for campers to complete their membership purchase.

7. Manage Your Members


The Members section is where you can view and manage your campground's membership records.
You can search for members by information such as Name or Email.

You can also filter members by: Membership status or Membership type




8. Create a Membership at the Front Desk

Not every camper will purchase a membership online.
If someone arrives at your campground and wants to become a member, you can create their membership manually through the Memberships dashboard.



This allows you to:
  • Create the membership on the spot.
  • Select the appropriate membership type.
  • Add the member's information.
  • Provide them with their membership details and code.
Existing members
If the camper already has an account, use their existing account instead of creating a duplicate.
This helps keep your member records organized and prevents duplicate member profiles.


9. Manage Expiring Memberships

The Memberships dashboard helps you keep track of memberships that are approaching their expiration date.
Use the Expiring Soon section to identify memberships that need attention.

Depending on the membership, you may be able to:
  • Renew the membership for a new term.
  • Extend the current membership.
  • Change the membership type.
Changing a membership type
If you move a member to a different membership type, the system can apply a credit based on what the member has already paid, where applicable.


10. Membership Renewals

Members can also manage their memberships through their member account, depending on your campground's setup.
Members can sign in to:
  • View their membership.
  • View their membership information.
  • Access their membership card.
  • Review payment history.
  • Renew or extend their membership when available.
  • Reset their password.
This gives members more control without requiring them to contact your campground for every membership update.

11. Membership Cards and Codes

Each member receives a membership code associated with their membership.
Members can also access a membership card that includes your campground's branding.
The membership card can be downloaded as a PDF and used by the member to show their membership information when needed.
If your campground requires a membership to make reservations, the membership code is what the camper uses when booking.

12. Manage Payments

The Payment History section lets you review and filter membership payment activity based on the information you want to see.



This makes it easier to find specific transactions or review payments for a particular period.



13. Export Payment Data

You can export filtered payment information for your records and reconciliation.

Before exporting, apply the filters you need, such as a specific date range or transaction type.
The exported data can help you:
  • Reconcile payments.
  • Review membership revenue.
  • Share information with your accounting team.
  • Analyze membership activity.
Tip: Apply your filters before exporting so your report only includes the information you need.

14. Member Documents & Privacy
When members submit documents for verification, those documents are securely stored.
Uploaded documents are:
  • Stored encrypted.
  • Accessed through secure links.
  • Used for the verification process.
  • Reviewed through the Memberships dashboard.
Only authorized users should access or review member verification documents.

Frequently Asked Questions

Is RoverPass Memberships part of the regular RoverPass reservation software? RoverPass Memberships is a separate system designed specifically to create and manage campground membership programs. It can work alongside your RoverPass reservation experience when your campground requires memberships for reservations.

What kinds of memberships can I sell? You can create different membership types based on what your campground offers, including annual, seasonal, family, discount, military, or other custom membership programs.

Can I create a membership for someone at the front desk? Yes. You can manually create a membership for a camper who signs up at your campground.

Can I manage more than one campground? Yes, if multiple campgrounds are associated with your owner account, you can manage them from the Memberships dashboard.

Can members renew their memberships themselves? Members may be able to renew or extend their memberships through their member account, depending on the membership setup.

Can I export my payment data? Yes. You can filter your payment records and export the results for reporting and reconciliation.

What happens when a membership expires? Expired memberships can be identified from the dashboard. You can review the member's status and, where available, renew, extend, or change the membership.

Can I stop selling a membership type? Yes. You can retire/deactivate a membership type without deleting its historical records.
How do campers use their membership? Campers receive a membership code associated with their membership. If your campground requires a membership for reservations, they use that code when booking.


Info
Coming Soon: Memberships in the Owner Portal
Soon, RoverPass Memberships will be available directly within your RoverPass Owner Portal. This means you’ll be able to manage your memberships without having to log in to a separate platform.
Expected by the end of September 2026.


Need Help?
If you have questions about setting up your membership program, managing members, payments, or verification, contact RoverPass Support for assistance.