Knowledge base

Process Payment on an Invoice

If a guest would like to pay their invoice with you at the campground - follow the steps below to easily make a payment on an invoice!

Step 1: Locate the invoice via the reservation ´Payments´ tab or 'Invoices' tab under ´Transactions´.

Step 2: Scroll down the invoice until you reach the Pay Invoice Now button.

Payment Method section on an invoice, with the Pay Invoice Now button

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Tip: If a guest would like to use a payment card on file, check 'Use customer's payment card on file' to easily process a credit card payment

Step 3: A pop-up screen will appear


Step 4: You can then select Credit Card, Cash, or Check. Enter in payment details, and click the red 'Pay Invoice Now' button on the bottom right

Step 5: The invoice will be automatically placed in th'Paid' status after processing payment.

Tip: If there is an outstanding invoice that is due prior to the invoice you have selected, you will receive a notification to ensure you pay them in the correct order!


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