Cash drawer won't open when I print a receipt

Cash drawer won't open when I print a receipt

The Receipt Prints, but the Cash Drawer Won't Open

If your Volcora thermal printer prints receipts but your cash drawer doesn't open, don't worry—this is usually caused by a simple configuration issue rather than faulty hardware.

Before You Start

If you're using the recommended Volcora 80mm Thermal Printer and Volcora 13" Cash Drawer, your hardware is fully compatible with RoverPass. In most cases, no replacement parts are needed.

Good to know: The cash drawer is controlled by the printer, not your computer. Every time a receipt prints, the printer sends a signal to the drawer to open. If the receipt prints but the drawer stays closed, that signal isn't getting through.

Step 1: Test the Cash Drawer

Open the Volcora Printer Utility (installed with the printer driver) and click Open Cash Drawer.

If the drawer opens:

Your printer, cash drawer, and cable are working correctly. Skip to Step 3.

If nothing happens:

Continue with Steps 2 and 3 below.

Step 2: Check the Cash Drawer Cable

Make sure the cash drawer cable is connected to the correct port on the back of the printer.

The cable should be plugged into the port labeled:

  • CD
  • DK
  • Drawer (drawer icon)

Do not plug it into the Ethernet/network port, as they look very similar.

Also, make sure you're using the cable that came with the cash drawer.

Step 3: Install the Official Volcora Driver

If Windows installed the printer automatically, it may be using the Generic/Text Only driver. While this driver can print receipts, it cannot send the signal to open the cash drawer.

Install the official Volcora 80mm printer driver, then restart the printer.

Step 4: Enable the Cash Drawer Setting

After installing the correct driver:

  1. Open Control Panel
  2. Select Devices and Printers
  3. Right-click your Volcora Printer
  4. Select Printing Preferences
  5. Open the Cash Drawer tab
  6. Enable Open Drawer Before Printing
  7. Verify Drawer 1 / Pin 2 is selected
  8. Save your changes

Step 5: Test with a Sale

Process a small cash sale in the RoverPass Camp Store.

If everything is configured correctly, the receipt will print and the cash drawer should open automatically.

Still Need Help?

If the drawer still doesn't open, please contact RoverPass Support and include the following:

  • A photo of the back of the printer showing where the cash drawer cable is connected.
  • The result of the Printer Utility test (did the drawer open or not?).
  • Your printer model.
  • Whether the printer is connected via USB or Ethernet.

Email us at [email protected], we will be happy to help!

    • Related Articles

    • Cash Drawer & Thermal Receipt Printing

      Do you want to use a Cash Drawer and Thermal Receipt Printer with your RoverPass System? Read on for details! RoverPass is compatible with nearly all electronic cash drawers and thermal receipt printers for cash drawers. If you already have a cash ...

    • Filter Sites Open After the Checkout Date

      Have a camper that is booking for a few days but has mentioned they may want to extend? Put them on a site that you know will be available after their checkout date! Upon creating a reservation in the Reservation Builder, check the 'Site open ...

    • Checkout Process

      When you are ready to checkout your guest, you can process payment via credit card, cash, or check. Processing the sale via Cash: Step 1: After clicking the 'Checkout' button at the bottom of the Shopping Cart, the 'Payment' screen will appear Step ...

    • Blank Receipts Printing from Your Thermal Printer

      If your Volcora thermal printer is feeding paper but printing blank receipts, don't worry—this is usually caused by the paper being installed incorrectly or a printer setting, not a hardware failure. Unlike traditional printers, thermal printers ...

    • Camper Reservation Confirmation Page

      Here's a peek at what the Camper Reservation Confirmation page looks like, when it is sent to a camper after they have finished booking their reservation. Follow these steps below to access a campers Reservation Confirmation page! How to Navigate to ...