Overview

The Reassign User feature lets campground owners and staff update the email address linked to a reservation directly from the reservation overview — no need to contact RoverPass support.

Common use cases:

• A reservation was created without an email address
• A camper used a friend's email and wants to switch it to their own

⚠️ This feature reassigns the user on the reservation. It is not intended for editing a camper's email address. If you need to update a camper's email, reach out to [email protected].

How to Reassign a User

1. Log in to your Owner Portal
2. Open the reservation you want to update
3. Scroll down to the Guest notifications are being sent to section in the reservation Overview
4. Click the Reassign User button
5. Enter the new email address
6. Confirm to save the change

The reservation will now be linked to the new email address entered.

Notes

• Available to both Owner and Employee role users
• This reassigns the reservation to a different RoverPass user — it does not edit the camper's profile
• To edit a camper's email address, contact [email protected]