Knowledge base

How to Modify a Reservation

How to Modify a Reservation

Need to update a reservation after it's been created? The Modify Reservation feature allows you to update your guest's stay details without creating a new reservation.

Using this feature, you can:

  • Change the check-in or check-out dates.
  • Update the guest's first name, last name, or phone number.
  • Add or remove guests, pets, or vehicles.
  • Move the reservation to another available site.
  • Choose whether to notify the guest of the changes.

Note: If you need to update the guest's email address, please contact RoverPass Support. Each email address is linked to a unique camper account and reservation history, so it cannot be changed through the Owner Portal.


How to Modify a Reservation

  1. Log in to your RoverPass Owner Portal.
  2. Go to Transactions > Reservations (or open the reservation directly from the Calendar).


   3. Open the reservation you want to edit.
   4. Select the Modify Reservation tab


  5. Make the desired changes, such as:
  • Check-in and check-out dates
  • First name
  • Last name
  • Phone number
  • Number of guests, pets, or vehicles
  • Assigned site (when available)


  6. You can choose to notify the camper of the changes or not using the toggle at the bottom

  7. Click the blue 'Submit Changes' button at the bottom of the screen

 


What Happens if the Price Changes?

If your modifications affect the reservation total, RoverPass will prompt you to choose how you'd like to handle the balance.

You can:

  • Create an invoice to collect additional charges.
  • Issue a refund if the guest is owed money.
  • Leave the reservation total unchanged.

If you create an invoice, you can edit the amount, add additional fees or utility charges, and send it to the guest directly from the reservation.

 

Screen Shot 2023-09-20 at 10.59.40 AM

  

Checked-Out Reservations

You can also access the Modify Reservation tab after a reservation has been checked out if you need to make updates.

Need Help?

If you need to update a guest's email address or have questions about modifying a reservation, please contact RoverPass Support.

    • Related Articles

    • Creating a Reservation from the Reservation Builder

      Step 1: Login through the RoverPass Owner Portal Sign In Page Step 2: Click the ""Create Reservation"" in the left hand sidebar or from the top of the calendar tab Step 3: Enter the dates that the camper is inquiring about Step 4: Use the 'Filter By' ...

    • Editing a Pending Reservation

      You can edit the details of a reservation in the Pending State. These situations are perfect uses for the “Modify Reservation” button: You may need to edit the price due to special pricing or change in the original request. You may need to edit the ...

    • How to Backdate a Reservation

      Did you forget to enter a reservation into the system? Keep reading to find out how to add it with the correct check-in date! If a reservation was not entered on the correct check-in date, you can manually adjust it to reflect the proper check-in ...

    • How to Modify a Camper's Information

      Keeping your camper’s information up-to-date is easy. Follow these steps to modify a camper’s Name, Last Name, or Phone Number! Did you enter the wrong phone number on a reservation? Does your camper's name have a typo? Keep reading to find out how ...

    • Creating a Reservation: From the Calendar Tab

      Step 1: Login through the RoverPass Owner Portal Sign In Page Step 2: Click the 'Calendar' tab in the left hand sidebar Step 3: Select the calendar block(+Add) for the site/dates you would like to book the reservation for *Please note, you must ...