Your dashboard is the first thing you see when you sign in to the RoverPass owner portal. It shows today at your park, what needs your attention, how the year is going and what is new at RoverPass, all on one screen.

From top to bottom, the dashboard has five bands:

1. Greeting and announcements
2. Today at a glance: five numbers for today
3. Action Center, Guest Flow and Year to Date
4. Balances & Invoices, Add-Ons for Upcoming Arrivals and Reservation Chats
5. What's New on RoverPass

On a phone, the cards stack into a single column in the same order.

1. Greeting and announcements

At the top, you will see today's date, a greeting with your first name, and a one-line summary of your to-do list. For example, it might say "3 tasks need your review." or "All clear for now — nothing waiting on your review." That count comes from the Action Center (section 3).

Next to the greeting is the announcements banner. This is how RoverPass talks to every park owner at once: new features, updates, known issues, outages, and anything else we think you should know about. When there is more than one message, use the arrows to move between them.

2. Today at a glance

Five cards across the top show what is happening at your park today:

• Guests On Site: how many guests are currently staying with you.
• Check-Ins: arrivals scheduled for today.
• Check-Outs: departures scheduled for today.
• New Reservations: reservations booked today.
• Occupancy: the percentage of your sites occupied today.

Check-Ins, Check-Outs, New Reservations and Occupancy also show how today compares with yesterday, so you can tell at a glance whether things are busier or quieter.

3. Action Center

The Action Center lists every reservation that is waiting on you, with a count at the top (for example, "You have 4 actions"). Each item has a colored tag that tells you what kind of action it needs:

• Pending: a reservation request waiting for you to approve or decline.
• Refund: a refund waiting for your evaluation.
• Cancellation: a guest has asked to cancel.

Each item shows the guest's name, the reservation number and the site. Items that came in recently carry a New label. Click Review to open the reservation in a new tab.

When nothing is waiting, the Action Center tells you so: "You're all caught up."

4. Guest Flow

Guest Flow lists who is arriving and who is leaving. Switch between the Check-Ins and Check-Outs tabs (each tab shows how many guests it lists), then use the date menu to choose Today, Tomorrow or Next 7 days.

Each row shows the guest's name, their site and the date. Click a guest's name to open their reservation in a new tab.

5. Year to Date

Year to Date shows how your season is going so far, with each number compared against the same point last year:

• Reservations
• Cancelled
• Cancellation Rate: cancelled reservations as a share of all reservations. Lower is better, so a drop here shows as good news.
• Marketplace Views: how many times campers viewed your listing on the RoverPass marketplace.
• Marketplace Reservations: reservations that came to you through the marketplace.

6. Balances & Invoices

Balances & Invoices keeps track of money your guests still owe you. Two tiles at the top split them into Past due (red) and Due soon (amber), each with the number of balances and the total amount.

Below the tiles, each balance shows the guest's name, the invoice number, the site, the due date and the amount owed. The balances due soonest are listed first. Click a balance to open it in a new tab.

7. Add-Ons for Upcoming Arrivals

This list shows the add-ons your upcoming guests have ordered, such as firewood, early check-in or extra guests, so you can have everything ready before they arrive. Each row shows the check-in date, the add-on, the guest, the site and the quantity, with the soonest arrivals first.

8. Reservation Chats

Reservation Chats shows the latest messages from your guests, newest first. Each one shows the guest's name, when they wrote, and the start of their message. Recent messages carry a New label. Click a chat to open the conversation in a new tab.

9. What's New on RoverPass

At the bottom of the dashboard is a strip of cards about recently released RoverPass features. Cards for features released in the last three weeks carry a New badge. Use the arrows to scroll through the strip, and click Learn more on a card to read the full help article for that feature.

If a section has nothing to show, for example no balances due or no add-ons scheduled, it shows a short message such as "No outstanding balances." instead of a blank card. That is normal. It just means there is nothing to do there right now.

Need help?

Browse the RoverPass Help Center and our training videos, or contact the RoverPass support team. We are happy to walk you through your dashboard.