“Fraudulent” is one of the most common dispute reasons. Despite the name, a fraudulent dispute does not always mean the card was stolen.

In many cases, the camper made the reservation and completed the stay but later disputed the charge. This is sometimes referred to as friendly fraud.

Why campers file fraud claims

• They do not recognize the charge on their statement.
• A family member or travel companion made the reservation without telling them.
• They believe they should not have been charged and are attempting to recover the payment.
• Their card was genuinely stolen or used without authorization.

What evidence should you submit?

Your goal is to provide evidence that answers two important questions:

1. Did the camper make the reservation and use the service?
2. Was the charge authorized?

Show that the camper stayed

Useful evidence may include:

• Signed registration form — A signed form can help show that the camper checked in and agreed to the terms of their stay.
• ID verification — Documentation showing the camper's identity and reservation information.
• Photos of the RV or vehicle on the site — Visual evidence can help confirm that the camper was at your campground.
• Check-in and check-out records — Records showing when the camper arrived and departed.

Show that the camper authorized the reservation

You can also provide:

• Booking confirmation email — Shows the reservation details, dates, and amount charged.
• Emails or text messages with the camper — Communications about the reservation, directions, check-in, or stay can help establish that the camper was involved in the reservation.

Tips for responding

• Lead with your strongest evidence. If you have a signed registration form, include it first.
• Provide multiple pieces of supporting documentation when available. A combination of check-in records, communications, and reservation details can help create a clear picture of what happened.
• Submit your evidence before the deadline. Your exact deadline is displayed in the Disputes tab in your RoverPass account.
• Keep your response factual. Explain what your records show rather than making assumptions about the camper's intentions.

What if the transaction was actually fraudulent?

If your records suggest that the charge may genuinely have been unauthorized, carefully review the available information before deciding how to respond.

For example, if the camper never checked in, the site was never occupied, or there are other indications that the payment may have been unauthorized, you may not have sufficient evidence to successfully challenge the dispute.