Knowledge base

Add an Invoice / Additional Charge to a Reservation

How to Create an Additional Invoice

Sometimes plans change after a reservation is booked. Whether you need to charge for extra services or add new items during a guest's stay, RoverPass makes it easy to create an additional invoice.

Some common examples include:

  • Adding an electricity charge to a monthly stay.
  • Charging for extra linens or amenities.
  • Adding additional guests to the reservation.
  • Charging a pet fee when a guest brings a dog after booking.

Creating an additional invoice lets you bill your guest without editing the original reservation.

What You Can Do with an Additional Invoice

An additional invoice allows you to:

  • Charge for products or services added after the reservation was created.
  • Update the reservation balance automatically.
  • Email the invoice to your guest so they can pay online.
  • Collect payment in person if preferred.
  • Charge the guest's saved card on file (with their permission).

How to Create an Additional Invoice

  1. Open the reservation from your Owner Portal
  2. Select the Payments tab.
  3. Click + Create Invoice in the top-right corner.
  4. Add the appropriate line items.
  5. Set a Due Date and Send Date, or click Send Invoice to send it immediately.


Note: You can also save the invoice without sending it right away.

Looking for Another Option?

If you don't want to adjust the reservation balance or send an invoice, you can always charge your guest through the General Store instead.

 


    • Related Articles

    • Reservation Balance

      How Do I Know What I Am Still Owed by a Guest? A Balance Bar can be seen at the top of each 'Reservation Details' page displaying a snapshot of how much money is still owed on the reservation. The Summary Circle shows the following: Yellow = Refunded ...

    • Creating a New Site Plan

      When creating a new site plan in RoverPass, the "Overview" page is your starting point. Here's a brief guide to help you navigate and complete the necessary fields: ?️ How to Video: Creating a Site Plan ?️ In RoverPass, Site Plans are commonly ...

    • How to Charge General Store Purchases to a Reservation

      Sometimes a guest grabs firewood or a snack from your store and would rather put it on their site bill than pay at the counter. With charge-to-reservation, you can add General Store items straight to the guest's reservation invoice so everything gets ...

    • Void an Invoice

      You have many options to edit an invoice, but when is it better to Void or Void & Replace the invoice and what happens when you do? Read on! Void an Invoice Void an invoice when it is in the Scheduled, Sent, Due, or Past Due state and the invoice is ...

    • Edit an Invoice

      Need to make changes or add fees to an invoice? Follow these steps! You can edit invoices in the Draft, Scheduled, and Past Due states. You cannot edit invoices in the Sent, Due, Paid, Voided, or Refunded states. If the Invoice is in the Draft, ...