1. Help Center
  2. Editing Site Information/Rates
  3. How to Edit Site Information in your RoverPass Owner Portal

How to Use Site Lock

Increase your bookings and revenue by allowing campers to select a specific campsite for their reservation!

Have campers that always request the same site? Have trouble keeping track of which sites are booked ? You can now fix both problems by allowing campers to automatically select the site number using the Site Lock and Rates tab in your RoverPass Owner Portal.

With the Site Lock feature, you can set a fee for choosing a site or simply allow your campers peace of mind when booking a reservation.

How to Navigate to the Site Lock tab:

Step 1: Login through the RoverPass Owner Portal Sign In Page

Step 2: Select the 'Reservation Setup' tab on the left hand side

Step 3: Then click on the 'Site Lock and Rates' tab

Step 4: Find the section at the top that says 'Site Lock Permission and Fee' 

Step 5: Click the 'Site Lock Permission' dropdown bar and select the permission you wish

Site Lock Permission Options:

    • Guest can select a site WITH FEE - This option means a camper can select their specific site number at checkout with an additional fee added.
      Ex: A camper visits every year and requests the waterfront site. With the Site Lock feature you can now allow that camper to select the waterfront site at the time of checkout for an additional fee! You can also select the amount you would like to charge for this fee. 
    • Guest can select a site WITH NO FEE - This option means a camper can select their specific site number at checkout with no additional fee added. 
    • Guest selecting a site is NOT ALLOWED -  This option means you do NOT wish for campers to be able to select their specific site number at checkout and they will simply be placed in an available site that matches the type of site that they paid for.

Step 6: Click the 'Site Lock Fee' field, and enter in the fee amount you wish to charge campers when selecting their site

Step 7: Click the red 'Save' button

 

How to Video: Add Site Lock Feature for your Campground

 

 

Camper View of Site Selection at Checkout: