How to Set Automatic Payments on a Recurring Invoice

The Autopay feature allows campers to set up automatic payments for recurring invoices using a card or ACH. This ensures timely payments without manual intervention, similar to automatic rent payments.

Setting Up Autopay

1. Login: Access the RoverPass Owner Portal.
2. Set Recurring Invoice: Campgrounds create a Flexible Reservation with a Recurring Invoice Schedule.
3. Camper/Guest Action: Campers set up a payment method (Card/ACH*) and enable autopay for the card on the due date of each recurring invoice.

Setting Up ACH Autopay as a Camper:

1. Go to your RoverPass Traveler Portal and access the Reservations tab.
2. In the Payments tab, select the Bank Accounts option.
3. Click + Add New ACH and fill out your bank details.

After completing the form, your reservation's recurring invoices will be set to ACH autopay, which will run on the due date each month.

Checking Autopay Status

• For Campgrounds you are able to see if Autopay is enabled in the following places:
  • Reservation Overview:
    
    
  • Invoice Details: 
    
  • Reservation Payments Tab: 
    
• For Campers you are able to see if Autopay is enabled in the following places:
  • Traveler Account - Reservation Overview: View autopay status.
  • Traveler Account - Autopay Tab: Confirm autopay setup.
  • Traveler Account - Payments Tab: Check payment methods.

Autopay FAQs

• Can a campground set a camper up on Autopay?
  
  • No, campers must enable autopay themselves through their account portal.

• What’s the difference between autopay and card on file?
  • Autopay automatically charges the card on the due date, whereas a card on file is saved for manual payments.

• What are ACH fees? 
  • ACH payments will be charged at 1%, with a maximum of $5.00 per transaction.
• Are there limitations on using ACH? 
  • Yes, it depends on the campground! ACH is available if the park allows it, and as long as the campground is in the U.S., uses USD, and your reservation is flexible or for more than 27 nights.
• What happens if I change the billing date?
  • Autopay will adjust to the new billing date. However, scheduled invoices will need manual due date adjustments.
• As a camper, will I receive notifications about autopay?
  • Yes, you'll get an email reminder 48 hours before the payment is processed.
• What if I pay an invoice manually?
  • If you manually pay an invoice, autopay will skip that month’s payment.
• Where can I see which campers are on autopay?
  • The flexible reservations report includes an autopay-enabled column.

Autopay Schedule

• Autopay runs on the due date’s morning, based on the campground's timezone (e.g., CST: 8am-11am).