Reservations can be created through the Reservation Builder, using the 'Create Reservation' button or directly from the Calendar tab.
Feature Update: You asked and we listened! Take a look at our new and improved ResBuilder! We have updated our 'Create Reservation' button with several key features that our Owners requested, some of these updates include:
- "Are you towing your extra vehicle" question added
- Charging Custom Fees on a reservation
- Breaking down reservation totals into multiple installments + invoicing capabilities
- Save credit card on file
Creating a Reservation: From the Reservation Builder
Step 1: Login through the RoverPass Owner Portal Sign In Page
Step 2: Click the "Create Reservation" in the left hand sidebar or from the top of the calendar tab
Step 3: Enter the dates that the camper is inquiring about
Step 4: Use the 'Filter By' section to filter by which type of site your camper is looking for (RV Site, Tent Site, Cabin etc.)
Step 5: Scroll to the Site Plan Type and Specific Site number your camper is interested in and select the site type by clicking the blue 'Add' button
Step 6: Enter the 'Camper Information' section, 'Rig Information' section, and any Discounts or Add On's if applicable.
Step 7: Click the 'Proceed to Payment and Fees' button in the bottom right hand corner
Step 8: Select how you would like this reservation to be paid:
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- In Full - the total amount of the reservation is due at booking
- Multiple Payments - decide how many payments you would like to split the reservation total into
- Other - here is where you can adjust the reservation price, discounts, taxes, and make any changes on how you want to process the payment
Please Note: If you need to adjust the price on a reservation, you will do so using the 'Other' button at the top of the Payments & Fees page
Step 9: Enter in any 'Fees' you need to charge on the reservation (Examples: security deposits, parking pass, etc.)
Step 10: Click the 'Proceed to Payment' button in the bottom right corner
Step 11: Select the appropriate tab on how the camper would like to pay for the reservation (credit card, cash, check)
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- Default: Pay with Credit Card
- Pay with Cash
- Pay with Check
Step 12: If the price and reservation details look good, enter in the payment information, and click the 'Book Now' button in the bottom right hand corner.
Step 13: Choose how you would like to send a receipt to your guest! (email, print, no receipt)