How to Create, Edit, Cancel, and Refund a Reservation
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      1. Help Center
      2. Managing Your Reservations
      3. How to Create, Edit, Cancel, and Refund a Reservation

      Create a Reservation

      Reservations can be created through the Reservation Builder, using the 'Create Reservation' button or directly from the Calendar tab.

       

      Feature Update: You asked and we listened! Take a look at our new and improved ResBuilder! We have updated our 'Create Reservation' button with several key features that our Owners requested, some of these updates include:

      • "Are you towing your extra vehicle" question added 
      • Charging Custom Fees on a reservation 
      • Breaking down reservation totals into multiple installments + invoicing capabilities
      • Save credit card on file

      Creating a Reservation: From the Reservation Builder

      Step 1: Login through the RoverPass Owner Portal Sign In Page

      Step 2: Click the "Create Reservation" in the left hand sidebar or from the top of the calendar tab

      Step 3: Enter the dates that the camper is inquiring about

      Step 4: Use the 'Filter By' section to filter by which type of site your camper is looking for (RV Site, Tent Site, Cabin etc.)

      Step 5: Scroll to the Site Plan Type and Specific Site number your camper is interested in and select the site type by clicking the blue 'Add' button

      ResBuilder 1-high

      Step 6: Enter the 'Camper Information' section, 'Rig Information' section, and any Discounts or Add On's if applicable. 

      Step 7: Click the 'Proceed to Payment and Fees' button in the bottom right hand corner 

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      Step 8: Select how you would like this reservation to be paid:

        • In Full - the total amount of the reservation is due at booking
        • Multiple Payments - decide how many payments you would like to split the reservation total into
        • Other - here is where you can adjust the reservation price, discounts, taxes, and make any changes on how you want to process the payment

      Please Note: If you need to adjust the price on a reservation, you will do so using the 'Other' button at the top of the Payments & Fees page

      Step 9: Enter in any 'Fees' you need to charge on the reservation (Examples: security deposits, parking pass, etc.)

      Step 10: Click the 'Proceed to Payment' button in the bottom right corner

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      Step 11: Select the appropriate tab on how the camper would like to pay for the reservation (credit card, cash, check)

        • Default: Pay with Credit Card
        • Pay with Cash
        • Pay with Check

        Step 12: If the price and reservation details look good, enter in the payment information, and click the 'Book Now' button in the bottom right hand corner. 

        Feature Update: We will no longer require the full address from Owners to process payment in the Resbuilder and General Store. We will only require the zip code field to be filled in.

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        Step 13: Choose how you would like to send a receipt to your guest! (email, print, no receipt) 

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