How to Create, Edit, Cancel, and Refund a Reservation
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  3. How to Create, Edit, Cancel, and Refund a Reservation

Create a Reservation

Reservations can be created through the Reservation Builder, using the 'Create Reservation' button or directly from the Calendar tab.

Feature Update: You asked and we listened! Take a look at our new and improved ResBuilder! We have updated our 'Create Reservation' button with several key features that our Owners requested, some of these updates include:

  • "Are you towing your extra vehicle" question added 
  • Charging Custom Fees on a reservation 
  • Breaking down reservation totals into multiple installments + invoicing capabilities
  • Save credit card on file

Creating a Reservation: From the Reservation Builder

Step 1: Login through the RoverPass Owner Portal Sign In Page

Step 2: Click the "Create Reservation" in the left hand sidebar or from the top of the calendar tab

Step 3: Enter the dates that the camper is inquiring about

Step 4: Use the 'Filter By' section to filter by which type of site your camper is looking for (RV Site, Tent Site, Cabin etc.)

Step 5: Scroll to the Site Plan Type and Specific Site number your camper is interested in and select the site type by clicking the blue 'Add' button

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Step 6: Enter the 'Camper Information' section, 'Rig Information' sectionand any Discounts or Add On's if applicable. 

Step 7: Click the 'Proceed to Payment and Fees' button in the bottom right hand corner 

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Step 8: Select how you would like this reservation to be paid:

    • In Full - the total amount of the reservation is due at booking
    • Multiple Payments - decide how many payments you would like to split the reservation total into
    • Other - here is where you can adjust the reservation price, discounts, taxes, and make any changes on how you want to process the payment

Please Note: If you need to adjust the price on a reservation, you will do so using the 'Other' button at the top of the Payments & Fees page

Step 9: Enter in any 'Fees' you need to charge on the reservation (Examples: security deposits, parking pass, etc.)

Step 10: Click the 'Proceed to Payment' button in the bottom right corner

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Step 11: Select the appropriate tab on how the camper would like to pay for the reservation (credit card, cash, check)

    • Default: Pay with Credit Card
    • Pay with Cash
    • Pay with Check

    Step 12: If the price and reservation details look good, enter in the payment information, and click the 'Book Now' button in the bottom right hand corner. 

    Book Now-high

    Step 13: Choose how you would like to send a receipt to your guest! (email, print, no receipt) 

    Book Now-high (1)