How to add a ticket to my event?

This article will explain how to add tickets to your event, start selling your tickets, and delete tickets.

Go to event dashboard and click on ´Add Tickets´
If it’s a new ticket, select Create a New Ticket.
1. If you have created other events before and added tickets to them and you want to reuse a ticket that has been created, click on Select Existing Item and choose the option you want to add to this event. Then click Assign.
If you chose to make a new ticket, you will be brought to a page to create a ticket.
1. Name
  1. Choose a ticket name
2. Description
  1. Describe what the ticket is for and what the customer will get for it.
  2. By default the item descriptions will be hidden under 'More info'. If you would like to display them permanently in the items dialog, follow these steps:
  3. During the item creation process switch on the 'Always show' toggle
    1. If you want to enable this setting for existing items, click on the item > click 'Edit information' > Enable the toggle
    2. The item description will be displaying in the basket and during checkout
3. Main Image
  1. Add an image for the ticket that a customer will see when they’re looking to purchase a ticket.
4. Pricing
  1. Click on Enable Currency.
    1. Select a Currency - USD ($) - It should show a Green colored On
    2. You also should see option to add Base Price and Processing Fee
      1. Base Price is the face value of the sale item (ticket)
      2. Processing Fee can be added by the client to generate extra fees for themselves.
        
        OR you can also 'blend' gateway fees (card processing fees e.g. Stripe fees) into the overall fees so that these are auto passed onto the customer buying tickets. A lot of this is determined by who is collecting the money, is it going into the reseller's Stripe account and you pay out the event revenue once the event is over (so you also want to claim the Stripe fees) or is the customer connecting their own Stripe account so all you need to do is ensure you automatically get your reseller fees and they get the ticket revenue and they pay the Stripe fees.
      3. For example:
  2. Sales Tax
    1. Sales Tax is the tax that might be applied to an item, so the base price is the gross price = includes the Tax / VAT
    2. Select None
  3. On Sale Dates
    1. Select the Start Date (when is the first date that the customer can purchase the ticket) and Start Time (What time on the selected date the sale begins) as well as the End Date (when is the last date that the customer can purchase the ticket) and End Time (What time on the selected end date the sale ends)
  4. Time Slot
    1. If your event has time slots, you can select all or specific time slots you want this ticket to be sold at.
    2. See more about Time Slots here
  5. Initial Stock
    1. How many total tickets can be sold.
      1. Choose Limited To and the amount of tickets if there is a limited amount of tickets that can be sold for the event
      2. Choose Unlimited if there is not limit to the amount of tickets that can be sold for the event
  6. Min & Max Order quantity
    1. What it the minimum and maximum amount of tickets a customer can purchase.
      
      Purchase SettingsForced Minimum Order Quantity
    2. Choose Yes if you want the customer to be forced to add the minimum quantity to their basket and cannot select 0
    3. Choose No if there is no force minimum order quantity for the customer (Default)

1. 1. Can this item attract discount
    1. Choose yes, if you want the discount codes to be applied to these tickets (Default)
    2. Choose no, if you don’t want any discount code to be applied to these tickets
    3. See more about Discount Codes HERE
  2. Must be purchased with other items
    1. Choose no, if you don’t want your customers to be required to purchase one or all of additional items (default)
2. Display Settings
  1. Hide when Off-Sale
    1. If you don’t want the item to be visible on the event page when it’s taken off sale directly or when the event is taken off sale, choose Yes.
  2. Hide when out-of-stock
    1. If you don’t want the item to be visible on the event page once the stock count reaches zero, choose Yes.
3. Scanning Settings
  1. Check in times
    1. Choose a time frame that the ticket can be checked in. Your options are:
      1. Any time before, during or after the event time (Default option).
      2. An hour before the event until the event and time.
      3. Custom check in times.
4. Print Settings
  1. Can this item be downloaded?
    1. If you want your customers to be able to download the ticket, choose Yes. Would recommend enabling this feature.
  2. Additional Information
    1. You can provide some additional information that will only display on the printed ticket.
5. Click on SAVE
  1. If you want to add another ticket that’s different, click on Save and Add Another.
You can see your tickets on the event dashboard. Scroll down to the bottom of the page and you will see a section that is called Tickets. In that section, you can track your tickets sold, tickets available, see the price and it’s status. You can also add new tickets via that section if you wish, by clicking on the button ADD TICKETS.
If you wish to Delete tickets, click on the trash icon and on the pop-up window, confirm Delete.