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      Custom Integrations

      Connect RoverPass to Your Favorite Tools. Easily integrate RoverPass with accounting, communication, and management software to automate tasks and improve efficiency.

      Overview

      The Custom Integrations Solution at RoverPass allows customers to connect RoverPass with their existing software tools to streamline operations and automate workflows. This guide explains how to request a custom integration, the billing process, and frequently asked questions to help you navigate this feature.

      What is the Custom Integrations Solution?

      The Custom Integrations Solution helps RoverPass customers integrate third-party software such as accounting platforms, property management systems, and communication tools. These integrations eliminate manual data entry, improve data accuracy, and enhance overall efficiency.

      Key Benefits:

      • Automate Workflows: Reduce manual processes by syncing data between RoverPass and other software.

      • Customize to Your Needs: Get a tailored solution that works with your specific campground operations.

      • Support for Various Platforms: Connect tools like QuickBooks, Slack, Twilio, and HubSpot.

      • Improve Guest Experience: Ensure smooth booking, payments, and communication.

      How to Request a Custom Integration

      Step 1: Submit a Request

      • Visit the Custom Integrations landing page and fill out the request form with details about the integration you need.

      • Once submitted, you will receive an automated confirmation email letting you know we are reviewing your request.

      Step 2: Review and Approval

      • Our team will review your request within one business day.

      • If you are a current RoverPass customer, you will receive an update with next steps.

      • If you are not a RoverPass customer, we will notify you that custom integrations are available only for existing users and invite you to explore our solutions.

      Step 3: Quote and Agreement

      • If the request is approved, we will provide a detailed quote, including estimated hours and costs.

      • Once you approve the quote, we will generate an invoice through QuickBooks, which you must pay before development begins.

      Step 4: Development and Testing

      • After payment is received, our developers will start working on the integration.

      • We will send weekly updates via email.

      • Once complete, you will receive a testing link to review the integration.

      Step 5: Deployment and Support

      • After testing approval, we will finalize the integration and notify you when it is live.

      • You will receive instructions and documentation on how to use it.

      • If you need future modifications, you can submit a new request.

      Billing Process for Custom Integrations

      • You will receive an invoice via QuickBooks after approving the quote.

      • Payment must be completed before development begins.

      • If any third-party subscriptions are required, you will be responsible for those costs separately.

      Cases Where an Integration May Not Be Possible

      Some integration requests may not be feasible due to:

      • Lack of API Access: If the third-party software does not allow integrations.

      • Security & Compliance Risks: If the request poses data privacy concerns.

      • High Development Costs: If the integration is not financially viable.

      • Third-Party Restrictions: Some platforms prevent external integrations.

      Frequently Asked Questions

      1. Who can request a custom integration?

      This feature is only available to RoverPass customers.

      2. How long does it take to develop an integration?

      Timelines depend on complexity:

      • Simple integrations: 5–10 hours

      • Moderate integrations: 10–20 hours

      • Complex integrations: 20+ hours

      3. How much does a custom integration cost?

      Pricing starts at $80/hour, with a cost multiplier based on complexity. A detailed quote will be provided before development begins.

      4. How will I be billed?

      You will receive an invoice via QuickBooks once the quote is approved. Payment is required before development starts.

      5. What if my integration requires a third-party subscription?

      Customers are responsible for paying any additional third-party software or API subscription fees.

      6. What happens if I need changes to my integration later?

      You can submit a new request for modifications, which may require additional costs.

      7. Who can I contact for help?

      For questions about your integration, contact our Customer Support team at hostsupport@roverpass.com.