Release Notes

🆕 RoverPass Feature Release Notes

Stay up to date with the latest improvements and tools available to campground owners!

2025 Release Notes 

04/22/2025

PRODUCT RELEASE: 🎉 Now live! Coupon Codes are here! You can now create and manage custom promo codes to attract more campers and boost reservations. Whether it’s a limited-time offer, a seasonal discount, or a special deal for loyal guests — you’re in control. Check out the Promo Codes page to explore what’s possible, then head to your RoverPass Sidebar > Coupon Codes to get started.

Need step-by-step instructions? Learn how to use Coupon Codes here.

 

02/21/2025

We’re excited to share the 2025 RoverPass Outdoor Hospitality Report with you all! This report brings together comprehensive insights and industry trends that help shape the future of outdoor hospitality. It’s something we’re really proud to provide to the industry.

If you’d like to check out the full report, you can download it here.

2024 Release Notes 

12/18/2024

PRODUCT RELEASE: Exciting news! You can now send Mass SMS Notifications to your campers effortlessly. Ready to get started? Simply review the Terms of Service here and navigate to your RoverPass Services tab > Mass Notifications tab to enable this powerful feature. Have questions? Our support team is here to help every step of the way!

 

11/15/2024

PRODUCT RELEASE: Group Bookings! - We have made the booking process more convenient for families and groups planning their getaways! The Group Booking feature enables guests to reserve multiple accommodations in a single transaction while still allowing them to manage each reservation individually. Additionally, guests can enhance their experience by selecting add-ons such as golf carts, daily equipment rentals, and various other amenities available at the campground.

 

10/20/2024

FEATURE UPDATE: ACH payments! - We are excited to announce an enhancement to our Payment Method options, enabling you and your campers to make secure payments at reduced costs! Campers can now select ACH as a payment method when booking a reservation, managing their reservation through the account portal, or processing payments via invoice pages.

September 

  • RoverPass Ambassador Program - Become a RoverPass Ambassador today!
  • Carvan Site Types - Updates to our Site Types and Rig dropdown that allows our Australian campgrounds to better serve their campers. 
  • Campground Cancellation Policy Updates - Allows campgrounds to now attach links within their Cancellation Policy and style their cancellation policy text to best fit their needs. 
  • Reservation Builder Overrides - Campgrounds now have the ability to override rules such as Maximum Nights of Stay, Minimum Nights Required, and Nights Booked Together when creating a reservation in their Reservation Builder. 

08/26/2024

PRODUCT UPDATE: Booking & Cancellation Trends.  Interested in more easily visualizing your booking and cancellation trends?  Visit Reports > Reservation Details > Go to YoY Analysis and Reports > Cancelled Reservations > Go to YoY Analysis for new charts that display this information!

 

08/05/2024

PRODUCT RELEASE: Meter Reading! 🚀 We’re excited to introduce Meter Reading in RoverPass, which allows you to easily track and manage utility readings. Learn more about how to use this feature here!

 

07/11/2024

PRODUCT UPDATE: We've improved the Interactive Map experience for your guest at checkout! Frustrated your campers can't easily zoom in and move around to see a specific site or section of your park? We've fixed this pain point by implementing a pinch and zoom feature! Take a look at your interactive map in your online checkout experience to see these updates! 

 

07/05/2024

PRODUCT RELEASE:  Have you been wanting to print Thermal Receipts (traditional receipts) and use an Electronic Cash Drawer with your RoverPass Central Reservation System? Click here to read on to find out how!

 

05/20/2024

PRODUCT RELEASE:  You asked, we listened... introducing the NEW Guest Experience to offer Daily Rentals (Events, Day Passes, Facilities, Pavilions, etc) for reservation online.  Click here to see it and learn how to set it up in less than 10 minutes!

June

  • Refunding items purchased in the General Store tab - Owners now have the capability to issue refunds for individual transactions conducted within the General Store directly from their Payments tab.
  • Open up payments page for all Campers - Campers, whether staying long term or short term, can conveniently access and process payments for their reservations through the RoverPass Traveler Portal.

04/15/2024

PRODUCT RELEASE: Long Term Reservation feature is here! 

  • Flexible Reservations - With this feature release campgrounds can now enter a campers long term reservation into their calendar without stating a specific check-out date. Once a campground has entered a Flexible Reservation, they'll have the ability to set that camper up on Recurring Monthly Invoices. 
  • Recurring Invoices - This feature allows campgrounds with Flexible Reservations that are staying across several months ,the ability to set-up a recurring monthly invoice that is created and sent to camper automatically, without the need for a manual process from the campground each month. 
  • Automatic Payments - After setting up a camper on Recurring Invoices, the camper can access their reservation and set a payment method on file through their Account Portal. They also have the option to enable Autopay on their Payment Method. With Autopay activated, the system will automatically process the payment for each month's invoice when it is due. 
  • ACH Payments - coming this fall! 

Check out how to set your long term stays up on Flexible Reservations with monthly Recurring Invoice Schedules here!

 

04/12/2024

PRODUCT RELEASE: Need to update your campground's Site Plan policies or fees? You can now access and update this information in your Rate Editor tab! 

We've brought the following rules and settings into the Rate Editor tab:

  • Policies (pets and children allowed, age range settings, maximum people/pets/vehicles)
  • Fees (extra people fees, pet fees, vehicle fees etc.)
  • Settings (payment requirements, maximum nights of stay, site tax settings)
  • Photos - Site Plan and Pricing Tier photos can now be accessed within the Rate Editor tab

 Take a look at our how-to article here.

 

03/18/2024

Camping season is upon us!  Make sure your rates are updated in your Rate Editor tab.  Check our how-to article here!

 

01/02/2024

PRODUCT UPDATES: Need to update your campground's availability and limit online reservations for future calendar years? Visit your Operation Schedule page in your Reservation Setup tab to adjust the NEW FEATURE Advanced Availability setting for your park! Check out more new features here!

2023 Release Notes 

12/22/2023

NOTICE:  Our office will be closed Christmas Day.  We hope everyone has a great holiday!

 

12/22/2023

NOTICE:  We are receiving feedback that it isn't very clear that this new Dashboard has a bottom section.  You should find your check-ins, check-outs, and recently booked reservations further down the page.  If you have any trouble scrolling, just be sure to get your cursor as close to the right side of your browsing window as possible and a scroll bar will pop up!

 

12/14/2023

PRODUCT UPDATES: Welcome to your new and improved RoverPass Dashboard.  You should find new useful insights in addition to all information that you had access to previously.  We recommend starting each day on the dashboard to ensure that you are caught up on all important tasks (see tasks due below and ways to improve your listing to the right)!

November

  • Nights Booked Together feature
    This feature allows Campgrounds to set Minimum Nights of Stay and consecutive booking requirements within the Rate Editor > Seasonal Pricing modal. Many campgrounds utilize this feature to set Friday + Saturday night stay requirements during the weekends or ensure guest book consecutive nights during peak summer season. 
  • Ability to Archive a Site
    This feature allows campgrounds to archive a site in their calendar that they no longer need to access or place reservations on. It is an option for campgrounds that want to delete a site but can't due to prior reservations. To use this feature, go to the Sites tab and click on the Options button, then select Archive/Unarchive buttons.
  • Setting to Limit Future Reservations in the Online Checkout
    Campgrounds can now choose Advanced Availability settings from 1-24 months, blocking future dates on the calendar during online checkout. Note that this feature does not affect resbuilder reservations. Find it in the Operation Schedule > Advanced Availability section.
  • SMS Message Links are back!
    Campers and Campgrounds will now have access to links in their text message notifications from Roverpass again!

Reservation History

Campground users can review reservation information and changes made by users using the Reservation History button, including the date and time of those changes.

October

  • All Site Types shown in Calendar filter
    Filters in the Calendar tab now display all activated Site Types, allowing campground users to easily filter and view the most relevant sites at any given time.
  • Update to RoverPass Search Map Pins and Popovers
    Map Popovers now display Premium Listing and CRS/Instant Book status and icons to campers on the Roverpass Search page map.
  • Addition of 2 new Rig Types to choose from when checking out
    Users can now select Conversion Van or Super C as rig type options at checkout. 
  • Roverpass Search Page Redesign
    Updates to our Roverpass Search page, making the search and booking process easier for campers to find what they are looking for!
  • New Site Availability Grid Report available
    This new report gives campgrounds a month long view of their calendar based on site availability. 
  • Installment Terms & Conditions setting for Campgrounds
    Campgrounds can now create custom Installment Terms & Conditions in the System Settings tab, which will be displayed on Invoice Detail pages, Invoice Payment pages, and Invoice reminder emails sent to campers.
  • Update to General Store Receipts
    Update to receipts that shows the General Store item price as shown in the pricing breakdown section, instead of the individual item price.

Cash/Check Refund Recording and Reporting capabilitiesCash/check reservation payments can now be recorded as refunded through the Reservation Refund tab on reservations created from 11/1/23 forward. Any cash/check refund will be recorded in the applicable Finance Reports for refunds. 

September

  • Interactive Map shown in Confirmation Email
    We will now show a campgrounds interactive map image in their confirmation email to campers if applicable. 
  • Campgrounds can delete Pricing Periods
    No longer have a Seasonal or Holiday rate that applies to the campground? With this update campgrounds can now delete an individual seasonal or holiday rate within a Site Plan if needed. 

Modify Reservation 2.0 - update to feature

Campgrounds can now modify a reservation and have the option to recalculate the price. If the price increases the user has the option to automatically create an invoice to collect any additional amount owed. In the event the modification causes the recalculated price to decrease, the user has the option to process a refund if necessary. 

August

  • Invoice Alert
    Alert shown on Invoice Details page when invoice has not been sent yet but is already due.
  • Reservation Importer Update
    For parks onboarding to the RoverPass platform, the import of their reservations sheet now creates invoices and a Balance on the reservation upon creation.

July

  • Premium Listing Updates
    Display updates for Premium Listings in /search pages within campground cards and banners.
  • Enhance Installments for RRS
    This update allows RRS Owners to adjust prices on pending reservations and view camper invoices directly to make price adjustments within the Invoices tab.
    Note: If the price modification increases the price, the camper must approve the change. If it decreases the price, owners will make the adjustment and accept the reservation.
  • Update ResBuilder receipt to work with multiple installments
    The resbuilder's print/email receipt button now displays installments broken out in the payment section.
  • Add items to Owners /system-settings tab
    Owners can access Auto Check-In and Check-Out toggles, Maximum Nights Stay field, and When to Include Discounts dropdown from the System Settings tab in their RoverPass platform.
  • Show all revisions on a reservation (not only the last one)
    This improves the yellow Reservation Modified alert that we show below the Reservation Details section to show all changes that have been made on the reservation.
  • Invoice timeline logs event every time an installment is sent
    We will now show an event in the installment timeline when an installment has been manually resent by a user.
  • Rename Invoice Line Item that represents Rate Total
    Instead of showing the reservation's creation date, we now display the Rate Name (pricing tier) for the installment line item.
  • Modify Reservation tab now displays unavailable sites from other pricing tiers
    Owners can now select unavailable sites associated with different rates when modifying a reservation.
  • Refund any paid installment from the Reservation Refund tab
    Owners can now refund all invoices on a reservation from the Refunds tab, without navigating to individual invoices. 
  • Site Type Addition
    'Apartment' has been added as a Site Type option for Owners in the Sites tab.
  • Minimum Installment Subtotal is campground Platform Fee or $1
    Installment subtotal must be at least $1 or the campground platform fee, except for $0 Reservation Configurations made through online checkout.

Site Availability Grid report

This report provides a comprehensive calendar view of site availability up to 6 months in the future, with relevant links to reservations. 

June

  • No longer charging Taxes on Electrical Fees
    Tax can be charged on line items but is no longer considered on Electrical Fees.
  • Tax rate is configured on each Product
    Add-ons are now taxed based on the tax rate configured on the product, regardless of where they are purchased.
  • INSTALL: Don't show the Invoice Fee if it is 0
    The invoice fee is no longer shown if $0.
  • Allow a $0 reservation
    Campgrounds can now offer a 100% discount in their resbuilder and complete a reservation without any payment taken. This option is also available in online checkout, but the camper must enter their card details to complete the reservation. 
  • Show Pop Up for Campgrounds to accept Hipcamp's Terms and Conditions
    RoverPass is now partnered with Hipcamp! Terms and Conditions will appear in the Owner portal for campgrounds to accept. 
  • Installment Reminder Configuration added in System Settings tab
    Owners can now configure Installment Reminder notifications at their campground in the System Settings tab.
  • Multiple Installments for partial payments in Online Checkout
    When a reservation in online checkout is set to partial payment we are creating multiple installments now to ensure the campground accepts full payment upon arrival. 

Balance Due Payment Tracker 

Owners can easily view the balance due on a reservation, including the remaining amount owed or number of payments within in their dashboard. This feature will update across the platform anytime the campground adds to the reservation balance or the camper makes a payment against their balance.

May

  • Email Revamp Updates
    Installment Reminder email
    Reservation Revision email
    Installment Payment Confirmation email
    Review Requested email
    Reservation Rejected email
    Reservation Expired email

    Welcome to RoverPass email

  • No link on camper's phone verification SMS
    SMS verification links are reinstated for phone number verification, but not for any other SMS messages.
  • Hipcamp added as "Source" for Channel Management Reservations

  • Reporting Updates
    Invoice Details Report: Includes all items from non-voided invoices, filterable by specific categories like electric fees.
    Reservations by Site Report: Provides a calendar-like view of site occupancy, allowing filtering by date range, and options to filter by site or camper.

April

  • Add Custom Field Questions to Resbuilder
    Owners can now choose where to display Custom Field Questions - in Resbuilder, Online Checkout, or both.
  • List out all items on an installment
    Owners can now easily see the breakdown of line items within an installment, including any extra fees and discounts included in the total amount.
  • Remove the Fees Only configuration
    The 'Fees Only' option has been removed from the campground configuration tab. Campgrounds must now accept at least a partial payment at the time of booking.
  • Remove Processing Fee line in ResBuilder if $0
    We will hide the 'Processing Fee' line item in the Resbuilder cart when $0.
  • Negative Balance Email

    Updates to our Negative Stripe Balance email update for Owners with negative account balances.

  • Channel Management Improvements

March

  • Migrate installment amount to an item
    Backend work for balance due, making it align with the UI showing the installment amount as a line item.
  • Add skeleton in each checkout
    Improvement update to our checkout pages that shows a skeleton while the page content is loading.
  • Email Updates: Icons and text changes
    New Reservation Request Email
    Reservation Request Confirmation Email
    Reservation Approved Email
    Add a Payout Method Email Notification

Add and Remove Blackout Dates in Bulk 

New feature that allows Owners to add or remove blackout dates in their calendar tab through the Bulk Actions dropdown.

February  

  • Auto-expiration Reservation Requests (RRS)
    We will now automatically expire reservations that have sat in the pending state for 7+ days OR have less than 24 hours prior to check-in date and in the pending state for 48+ hours.
  • Additional Email Notifications for Pending Reservations (RRS)
    We now send two extra email notifications for Pending Reservations/Reservations Requiring Action from Owners at 48+ and 72+ hours to prompt owners to take action on pending reservations sooner.
  • Non-Refundable Discount adjustment
    The Non-Refundable discount will no longer apply to the entire reservation Subtotal but only to the reservation Site Cost and Extra Fees (people, pets, vehicles).
  • Add Required Additional Fee
    This feature allows Owners to require a product or fee in a camper's cart for checkout.

Dynamic Pricing

New feature in Reservation Set-Up → Dynamic Pricing tab, that allows owners to maximize revenue by increasing rates for high occupancy in their preferred site types.

January 

  • Trip Insurance Reimplementation
    Trip Insurance will be available for purchase again through online checkout when booking with a CRS campground and will account for date modifications.
  • AWIN: Server-to-Server Tracking
    Extending our Awin implementation with a server-to-server connection.
  • Channel Management Updates
    Update that will mark room as no availability in ota when the price is $0 for a date range in RoverPass. 
  • Checkout: Only one discount allowed
    Multiple discounts at checkout are no longer allowed. Campers must choose between a Campgrounds Discount option or the 10% Non-Refundable option (if applicable).
  • Only require zip code in Resbuilder Billing Address
    We will no longer require the full address from Owners to process payment in the Resbuilder and General Store, we will only require the zip code field be filled in.
  • Reporting Updates
    Reservation Items & Tax Allocation: This report includes all reservation items (Site, Discounts, Extra Fees, Products) with quantities, item total, tax allocation, and can be filtered by item.
    Check Payments: Check payment report with detailed information including check number, name, description, and a filter for specific keywords, names, or content.