Create a Reservation

Reservations can be created through the Reservation Builder, using the 'Create Reservation' button or directly from the Calendar tab.

Feature Update: You asked and we listened! Take a look at our new and improved ResBuilder! We have now added a Group Booking feature to select several sites at a time!

Click here to learn more about Group Booking reservations!

Creating a Reservation: From the Reservation Builder

Step 1: Login through the RoverPass Owner Portal Sign In Page

Step 2: Click the "Create Reservation" in the left hand sidebar or from the top of the calendar tab

Step 3: Enter the dates that the camper is inquiring about

Step 4: Use the 'Filter By' section to filter by which type of site your camper is looking for (RV Site, Tent Site, Cabin etc.)

Step 5: Scroll to the Site Plan Type and Specific Site number your camper is interested in and select the site type by clicking the blue 'Select' button

RoverPass Reservation Builder Dashboard with filters

Step 6: Enter the 'Camper Information' section, 'Rig Information' section, and any Discounts or Add On's if applicable.

Step 7: Click the 'Add to Cart' button in the bottom right-hand corner

Cart summary with an example of 1 night 1 guest

Please Note: If you need to adjust the price on a reservation, you will do so using the 'Edit Amount' button after adding the site to your cart.

Step 8: Click the red 'Proceed to Payment Schedule' button in the bottom-right corner.

Select in how many installments this reservation should be paid:

Payment Schedule platform showing the options of number of payments, due dates y total

Step 9: Click 'Proceed to First Payment' and select the appropriate tab on how the camper would like to pay for the reservation (credit card, cash, check)

- Pay Now:
  - Pay with Credit Card
  - Pay with Cash
  - Pay with Check
- Pay Later:
  - An invoice will be sent to the camper so they can pay online.

Step 12: Select the red 'Pay & Complete' (if you select 'Pay Now') or 'Complete Reservation' (if you select Pay Later) buttons to enter this reservation into the system.

EXTRA NOTES:

Enhanced Reservation Revisions: We display all revisions made to a reservation in the camper's Reservation Page. This feature enhances transparency and accountability by showcasing every alteration made to a reservation over time.

An example of a note within a reservation

Reservation History: Campground users can review reservation information and changes made by users using the Reservation History button, including the date and time of those changes.